۱۰ گھنٹے پہلے شائع ہوئی 82 نے دیکھا Report Job
We are looking for a dynamic and customer-focused Customer Service Representative (CSR) with excellent English communication skills. The ideal candidate will serve as the first point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about ShieldWise’s products and services.
- Handle and resolve customer complaints effectively, escalating issues when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer concerns are addressed promptly.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Support the sales team by providing product or service information to prospective clients.
- Uphold ShieldWise’s commitment to exceptional customer service and satisfaction.
Requirements:
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience as a Customer Service Representative or similar role.
- Exceptional English communication skills, both verbal and written.
- Strong problem-solving and conflict-resolution skills.
- Proficiency with customer service software, CRM systems, and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude, patience, and empathy when dealing with customers.
- Flexibility to work in night shifts, Sat & Sun off
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within ShieldWise.
- A supportive and engaging work environment.
نوکری کی تفصیلات
Shield Wise
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