IT Officer

Based in Islamabad Country Office IT Officer works under the direct supervision of Logistics Manager. S/he will be responsible for providing assistance to all Pakistan staff on IT issues and acting as a liaison between staff and the technical escalation team. The post holder will be responsible for supporting ICT needs such as network administration; system security, development and maintenance of related information systems; user support training; inventory management and help desk support system among other roles.

MAIN RESPONSIBILITIES

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• Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system.
• Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units.
• Act as a liaison between staff and technical escalation teams in HQ.
• Manage corporate accounts for services and contracts obtained from IT service providers.
• Perform IT management and inventory by having regular maintenance and database.
• Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers.
• Training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals.
• Carry-out analysis of ICT requirements, assist in preparing system specification by the users and recommend solutions to address user problems.
• Enhance existing systems by analyzing business requirements, preparing an action plan and identifying areas for modification and improvement.
• Monitor the performance of the ICT systems in and troubleshoot operational issues for corrective action.
• Document all user requests and challenges, Investigate, determine possible solutions and implement them.
• Provide help desk support on ICT and coordinate resolution on the same.
• Maintain and track software licenses compliance for the application or system. Includes licenses for application as well as operating system, database, client, etc.
• Ensure that networks, systems and services are available to users and that information is processed and transferred correctly, preserving its integrity.
• Ensure the best communication and internet services across all bases according to the set up.
• Provide field visit to ensure assistance and maintenance to all offices.
• Oversee the setup of ERP software and ensure that it is configured to meet the specific needs of the SIF Pakistan Mission.
• Developing and implementing processes for managing and maintaining ERP system.
• Overseeing ERP system and related projects and ensuring they are integrated with business needs.
• Perform regular updates, patching and troubleshooting to keep the ERP system up-to-date, secure and functional.
• Manage user permissions and roles to ensure that only authorized individuals have access to sensitive or restricted data.
• Provide technical support for staff encountering issues with the ERP system such as resolving errors troubleshooting bugs and offering practical solutions.

In addition of the main responsibilities mentioned above:

The IT officer shall be entitled to logistics tasks after receiving proper training. This will be managed in regard of the IT Officer workload with the Logistics Manager.

This list is not limited; the employee may be required to perform any other task necessary and compatible with its functions.

Qualifications and Education Requirements

• A university degree in IT, business administration, or a related field is desired.
• 3year of work experience in an office environment is required.
• Multi-tasking with a positive attitude is required.
• Good communication and interpersonal skills are required.
• Proficient at using Microsoft Office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Experience in organizing and filing information is required.
• Attention to detail and ability to follow up on tasks to completion.
• Excellent record-keeping and documentation skills are required.
• Flexibility and ability to work in a busy environment.
• Written and spoken fluency in English is required.
• Knowledge of the local language spoken throughout the Country is desired.

ETHICS AND PROFESSIONAL PRACTICE AND CHILD SAFEGUARDING 

• Respect and promote SIF’s policies agree to comply with the SIF Code of Conduct and ensure Child Safeguarding standards are upheld.
• Report to the line manager any discrepancies in SIF’s policies among the team or partners
• Maintain confidentiality at all times.