Customer Support Officer

Saleem Fabrics is a renowned name in the textile industry, known for offering a wide variety of high-quality fabrics and exceptional customer service. We pride ourselves on delivering a memorable shopping experience to our customers, both in-store and online.

Job Summary:

We are seeking a dedicated and friendly Customer Support Representative to join our team. The successful candidate will be responsible for providing top-notch customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and a passion for the textile and fashion industry.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
Issue Resolution: Address and resolve customer complaints, product issues, and service concerns to the customer's satisfaction.
Product Knowledge: Maintain an in-depth knowledge of Saleem Fabrics’ products, promotions, and services to assist customers effectively.
Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
Sales Support: Provide information on product features, benefits, and availability to assist customers in making informed purchasing decisions.
Documentation: Accurately document customer interactions and transactions in the customer service database.
Feedback Management: Gather and report customer feedback to help improve services and product offerings.
Team Collaboration: Work closely with other departments such as Sales, Marketing, and Inventory Management to ensure a seamless customer experience.

Qualifications:

Education: Bachelor’s degree preferred.
Experience: Prior experience in customer service or a related field, preferably in retail or the textile industry.

Skills:

Excellent verbal and written communication skills.
Strong problem-solving abilities and a proactive approach to handling customer issues.
Ability to multitask and manage time effectively in a fast-paced environment.