We are seeking talented and customer-focused Call Center Representatives who are fluent in English to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and resolving inquiries and issues in a timely manner.

Responsibilities:

  • Answer incoming calls from customers and assist with inquiries, product information, and issue resolution
  • Make outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys as needed
  • Provide accurate and up-to-date information to customers regarding products, services, and promotions
  • Identify and escalate priority issues to the appropriate department or supervisor
  • Maintain a positive and professional attitude during all customer interactions
  • Follow call scripts and protocols to ensure consistency and compliance with company standards
  • Input and update customer information in the database accurately

Requirements:

  • Fluent in English (verbal and written) with clear pronunciation and effective communication skills
  • Previous experience in a customer service or call center role preferred
  • Excellent interpersonal skills and the ability to build rapport with customers
  • Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
  • Proficiency in basic computer applications (e.g., Microsoft Office) and familiarity with CRM software is a plus
  • Ability to multitask and work efficiently in a fast-paced environment
  • Flexible availability to work various shifts, including evenings, weekends, and holidays

Benefits:

  • Competitive hourly rate or salary
  • Comprehensive training and ongoing support
  • Opportunities for career advancement and professional development
  • Positive and collaborative work environment

نوکری کی تفصیلات

کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
Gulistan-e-Johar, کراچی, پاکستان
جنس:
کوئی ترجیح نہیں
عمر:
20 - 30 سال
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
ڈگری کا عنوان:
intermediate
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال (need a experienced people for call center)
اس سے پہلے درخواست دیجیۓ:
مئی ۳۰, ۲۰۲۴
تاریخِ اِشاعت:
اپریل ۲۹, ۲۰۲۴

Provider MS Communications

رابطہ مرکز · 11-50 ملازمین - کراچی

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