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QA Specialist - Call Center

Prime BPO

درخواست بھیجیں

PKR. 40,000 - 50,000/Month

The Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.

Responsibilities:

Perform live call monitoring and provide trend data to the site management team.
Perform daily evaluations of customer interacting departments.
Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
Making and sharing daily productivity reports.
Participate and coordinate in calibration sessions.
Call Scoring according to call evaluation.
Provide feedback to Sales reps, team leaders, and managers.
Conduct feedback and training sessions for reps.
Resolve any disputes filed by reps, TLs, and/or Managers.
Prepares and analyses internal and external quality reports for management staff review.
Perform any other duties as assigned.
Achieve all daily and monthly KPIs.

Shift: Full-Time Night Shift (10hrs)