As a Towing Dispatcher, you will be responsible for the following duties, applicable to all contracts held by the company, its sister companies, or any future contracts:
Utilize the dispatch portal to create and manage jobs, ensuring all relevant details are accurately entered.
Status Management:
Customer Communication: Provide customers with estimated time of arrival (ETA) for services.
Coordination: Work closely with drivers to manage any changes in pickup or drop-off locations, ensuring smooth handling of job updates.
Overage Miles Calculation: Calculate overage miles for AAA jobs, inform members of additional charges, and confirm the payment method before job completion.
Approval Management: Obtain approval from relevant providers for any changes or additional efforts required in job execution or as requested by company management.
Job Documentation: Maintain detailed notes in the Towbook system for each job, ensuring accurate and comprehensive records.
Requirements:
Compensation: