Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancellations and other queries.

Resolve customerassertion problem or reason for calling.
Resolve customer complaints via phone or e-mail.

Use the telephone line and e-mails to reach out to customers and verify account information.

Assist with placement of orders, refunds or exchanges.
Advise on company information.

Suggest solutions when a product malfunction and assist accordingly.
Attempts to persuade customer to reconsider cancellation.
Work with customer service manager to ensure proper customer service is being delivered.

This was a great time for me working there, it's a Support work, where I was dealing with Landline Calls, Emails and Live Chat.


I worked for about 1 year in Online Education campaign.

Where International students applied in our University website for online education.

This company is based in Commercial Market Rawalpindi. I worked in Mortgage campaign for about 2 years.

My job is to provide the best interest rate in market going on, collect their information to fill the form and transfer to the specialist for signup with the company.

This company was based in Scheme 3 Rawalpindi. I worked for about 2 years in Online Technical Support campaign.

This project is regarding computer issues, like errors and viruses of customer's Computer or Laptop.

We are calling on behalf of Microsoft Certified Technicians and provide service in order to resolve their computer problems.

This was my first job in Call Center Industry, where I learned a lot of thing to built my career.

I worked for about 1 year in Solar & Home Security campaign.


1 Talking to the customers over the phone

2 Sharing product knowledge

3 Hitting the target on regular basis

4 Closing calls with limited talk time

5 Updating Sales sheet on weekly basis