●      Make reservations, issue tickets and receiving cash.
●      Providing flight details to the passengers at the counter.
●      Coordinating with operations team during flights for smooth running of passenger check-in process
●      Guiding domestic and international passengers of their travel needs like passports, visas etc.

●      Provide support to prepare departmental reports as well as other documentation.

●      Make sure that all incoming calls were answered within first 20 seconds.
●      Manage internal and external communication channels (emails, chats, clients concerns).
●      Provide leadership & coaching to achieve all the performance goals and ensure that top  
        class customer service was delivered to the clients.
●      Define and maintain team’s KPIs to achieve call center’s SLA.

● Coach team to resolve customer conflicts and handle escalated situations.

●      Answered telephone calls, emails and chats in a timely manner and provided helpful accurate information to customers.
●      Provided information about products and services by responding promptly to customer inquiries
●      Communicated with customers through various channels (Phone, Email, Live Chat)
●      Coordinated with in-house teams when necessary
●      Ensured customer satisfaction and provide professional customer support

●      Manage a large number of incoming phone calls, Process orders, replacements and refunds
       accurately and efficiently.
●      Processed, scheduled and executed customer orders for new and existing customers.
●      Create record of all customer interactions with time stamp.
●     Boosted team spirit and performance by communicating clear service expectations and 
      quality goals to each team member.

Assist in the service of food and beverages to a range of customers and undertake general duties within the busy shop floor.