Skilled Retail Manager with a
demonstrated history of working in retail
industry for last 6 years.
Strong interpersonal, Communication,
Negotiation, Customer relationship
management (CRM) and leadership
Skills, Delivery services, logistics and supply chain.
Motivated to Work in field of retail having
multidimensional experience inAutomotive,
Footwear and Apparel/ Fashion retail
industry, delivery industryand Fast moving
consumer goods.
Holding degrees from reputed institutes of
twin cities I.e. MBAand Bba Not last but
least could work under high pressure in
dynamic time zones and always willing to
go extra mile to put better customer
services and ideas.
o Exceeding financial plans of WH by leading the store team in ordertodeliver profitable sales operations.o Taking ownership of critical incidents, coordinating with resolutionparties, and establishing effective communication between stakeholdersfor post-incident reviewo Inventory and shrinkage control.o Managing the product life cycle (FEFO and FIFO) to deal with logisticsof product.o Managing kpi's (Average daily sales, Average Order Value,Conventionrate delivered Vs received orders, Purchase Frequency,Inventory turnover, Average Complaint Resolution Time, Order picking/packing time)o Ensuring that systems, procedures, and methodologies are in place tosupport outstanding service deliveryo Proper coordination with logistics team and customer services team for customer service managemento Monitoring offloading and loading of vehicle and guide the staff how to avoid damages during transportation.o Negotiation with vendor during purchase.o Creation of purchase orders o Creating Transfer orders to stores o Motivating the Mart team to meet WH objectives by training andmentoring staff.o Monitoring Warehouse life cycle (purchase order, Gate pass, QC,receiving note and pick, pack, dispatch of transfer orders to otherstores).o Hiring, training, and overseeing new staff.o Team roaster management.o Preparing detailed reports on buying trends, customer requirements,and profits.o Making team focus on merchandising product is proper manner.o Performance appraisal of staff at mart level and keeping them engaged activities that help prevent loss. Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual system
o Exceeding financial plans of store by leading the store team in orderto deliver profitable sales.o Team to deliver on KPI goals (Conversion, Units Per Transaction,Sales Per Hour and averagesale price) and SSG.o Increasing sales and drivingprofitability by making adjustments to business.o Managing payroll and controllable expenses inorder to deliver results.o Holding team members accountable to individual salesgoals. Teamto deliver on KPI goals (Conversion, Units Per Transaction, Sales PerHour and averagesale price) and SSG.o Sales Per Hour and averagesale price) and SSG.o Making decisions about adaptations to visual merchandisingdirection on the basis of lay out and requirements of the store.Displaying products in a way that is not only stylish but alsofascinating the customers.o Planning and directing floor replenishment in order to maintainappropriate levels of product on the sales floor.o Negotiation with customer in case of exchange polices
o Review and process purchase. negotiation with potential seller.o Reviewing financial information and analyzing data for specificreports.o Negotiate prices and contracts.o Builds and maintain relationships with customers.o Staying current with purchasing technology trends and overseeingpurchase and implementation, as necessary.o Track and report key functional metrics to reduce expenses andimprove effectiveness Craft negotiation strategies and close dealswith optimal terms.o Partner with stakeholders to ensure clear requirementsdocumentation.o Forecast price and market trends to identify changes of balance inbuyer-supplier power. Assess, manage and mitigate risks.o Seek and partner with reliable vendors and suppliers. Determinequantity and timing of deliveries.o Monitor and forecast upcoming levels of demand.o Ensure key performance indicator (conversions, exchange deals,Purchase per week)o Documentation of petty cash and token money against transactionsand other cash flows
Inventory management Cash flow and financial report analysis Team work and generate salesVisual merchandising Mantenace of store Kpi's