Austin Macauley-UK Publishers- Production Coordinator. 7th Jan 2018-Present
• Coordinates relationship with authors/vendors/readers and all parties involved; negotiates, researches and coordinates requests for proposals (RFPs), and makes recommendations to publishing director.
• Serve as liaison to contributors/authors and others directly involved in the published work: solicits chapters, edits submissions, Conveys editorial comments, resolves issues, Ensures deadlines are met.
• Coordinates multiple production schedules and printing deadlines; troubleshoots and remedies related issues.
• Responsible for overseeing all the departments within the company, including editorial and production departments.
• Ensure permissions standards for content and image are consistent and documented; may coordinate post-production activities, such as mailing, mail house arrangements, coordinating copyright.
• Identify critical issues that impact the company and develop plans to address; drive the administration of the Operations Dashboard and other tools to track operational performance.
• Finalize publications, provide arching support, Track production, and document and ensure workflow through the production process.
• Checking and quality assurance stages; often using desktop publishing or other publication-specific software tools.

• Providing clients with information about new promotional opportunities and current PR campaign Progress (CTIA Expo)
• Conducting market research bringing in new business opportunities, managing client’s relationships to identify selling possibilities and evaluate customer needs.
• Identifies potential prospects and evaluating their position in the industry; researching and analyzing sales options.
• Maintains relationships with clients by providing support, information, and guidance; recommending new opportunities; recommending profit and service improvements.
• Maintains quality service by establishing and enforcing organization standard.
• Implement appropriate sales strategies and metrics to drive efficiency and productivity.
• Manage, coach, control and motivate the sales force to develop their skill to ensure that a high Professional standard is achieved and monthly sales target and KPI target are met
• Ensure the availability of stock for sales & demonstrations, internal coordination with marketing, shipping and production department.
• Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process
• Recording sales and order information and sending copies to the Headquarters (Houston, TX),
• Entering figures into an ecommerce website (Magneto) and Custom CRM.
• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
• Cold calling (B2B) to arrange meetings with potential prospects, negotiating the terms of an agreement and closing sales.
• Assist team to intensify sales via training

• Analyzed customer needs and made arrangements adhering to company policies
• Responsible for interacting with the clients and solving their queries.
• Maintaining the records of customer’s interactions and follow-up with the clients.
• Provide feedback of the clients to the concerned department and authorities so as to improve the services.
• Negotiate and manage agreements through business contract process.
• Guide and lead team members to deliver products/services that meet or exceed the customer’s requirements.
• Advising on forthcoming product developments and discussing special promotions
• Responsible for providing first line support and account reconciliation management.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Generate daily revenue reports and maintaining monthly revenue analysis chart.
• Monitoring team on weekly basis for reports compilation for support task performance.
• Initiate sub-teams as appropriate to resolve issues and perform tasks in parallel.
• Communicate and coordinate with internal departments and US clients.
• Familiarize the team with the customer needs, specifications, products targets, the development process, design standards, techniques and tools to support task performance.
• Configuration and testing of any new hardware and software.
• Assisting the operation manager with customer support queries.

• Implement financial policies and procedures
• Establish, maintain and reconcile the general ledger
• Prepare and reconcile bank statements
• Maintain the purchase order system
• Issue cheques for all accounts maintain the purchase order system
• Ensure transactions are properly recorded and entered into the computerized
• Prepare monthly financial statements
• Prepare quarterly reports and report on variances
• Giving proposal on cost cutting in admin area
• Provide admin support to HR dept
• Maintain the leave management system
• Maintain confidential employee files

• Preparing Bank Reconciliation on Monthly basis
• Weekly Reconciliation with associated Company
• Coordination with Head Office with day to day general queries
• Direct Dealing with all the Related Banks
• Handling all the Payroll Accounts of Regional Office
• Preparing & Posting of Journal Vouchers & Bank Vouchers
• Direct Dealing with all the Vendors
• Preparing Summary of Deposits & withdrawal of Company Accounts
• Maintaining Project Files and Track Record of PO’s
• Maintaining update of Employees Record
• Preparing Salaries of Office Staff on monthly basis
• Assisting Deputy Accounts Manager in all regards
• Handling ledgers of Sub-contractors
• Drafting routine correspondence & responding to general queries

• Preparing Daily Progress Report
• Handling all vendor’s payables
• Preparing Expense sheets & Cash book
• Preparing Idling cost
• Preparing salaries of Local Staff & Labor
• Handling petty cash
• Maintaining available Record of Man-Power
• Assisting to Project Manager
• Supervising at site & Corresponding with the Site Supervisors
• Maintaining Project files.
• Drafting routine correspondence & responding to general queries

• Handling all the related banks for banking transactions.
• Handling all interconnect bills with other cellular companies
• Preparing monthly billing of interconnect bills.
• Preparing Expense sheets of regional office on regular basis.
• Maintaining Cash book & Reconciliation.
• Handling all vendors’ payables.
• Maintaining Project files.