1.Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.

2.Designing and expanding training and development programmes based on the needs of the organisation and the individual.

3.Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers and senior managers at board level.

4.Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.

5.Developing effective induction programmes and conducting appraisals.

6.Producing training materials for in-house courses and Devising individual learning plans.

7.Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation.

8.Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.

9.Evaluating training and development programmes Ensuring that statutory training requirements are met.

10.Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment.

11.Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.

12.Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.

13.Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.

14.Researching new technologies and methodologies in workplace learning and presenting this research.

1.Working in Punjab Information Technology Board Project “Lahore High Court”.

2.To provide full assistance to the callers regarding their case current status and Date of hearing status by using software search programme.

3.Working in Punjab Information Technology Board Project “Punjab Metro BusAuthority”.

4.To record the Complaints/ Suggestions and provide information to the Metro Bus passengers regarding the Bus, security, ticketing operations as well as station up-keep issues. 5.To assist the complainants regarding their complaint status as pending, resolved, transfer and fake complaints.

6.Working in Punjab Information Technology Board Projects “Punjab Health Line” (Dengue Fever, Polio Vaccination Programme, Measles, Punjab Blood Line).

7.To provide full assistance to the callers/patients regarding their health issues & records their complaints if any and forwards it to the concerns for remedy purpose.

8.Worked at LWMC (Lahore Waste Management Company) project.

9.To record the complaints of the citizens regarding their waste dumping issues and escalates it to the on duty field staff for the immediate resolution.

10.Worked at the “Election Hot Line Punjab” A Project of Punjab Information Technology Board &ECP[Election Commission Of Punjab(Pakistan)] and record all the complaints of the callers according to any violation of the code of conduct as per instructed by the Election Commission of Pakistan.

11.To record the complaints of the customers of “Wateen Telecom”.

12.To provide best & multiple solutions to the callers regarding their complaints, Forward the complaints of the callers to the specific departments for immediate resolution within the TAT, Provide on-line guidance to the callers regarding their trouble shootings.

13.Worked at CFM (Citizen Feedback Model) A Punjab Information Technology Board & World Bank Project.

14.Through outbound calls, we collect the data from citizens of Pakistan regarding the health facilities at Govt. level Hospitals, Police response, property registration, character certificate, Domicile certificate, Driving License issues and record their feedback for sending to the concern authorities in shape of their feedback.

15.To make a customer support report of the each caller in detail during handling the call.

Department Name & Responsibilities


1.Business/Bank Dealings & Correspondence
Corresponding, Business Proposals, Contract Dealings and Communication with foreign clients, mostly from prominent European & African as well as Chinese Companies.
Making a business and bank deals for & on the behalf of the company.


2.Export Shipment Records
Export shipment’s route planning and follow-up (by Sea and by Air).
Export Shipment documentation preparation.
Inspecting and submitting export shipment documents to the relevant Govt. departments.
Supervising export shipment from departure to arrival & vice versa.

3.Production of Exports Goods(Leather & Textile Garments)
Making a large-scale production of leather & Textile finished garments for the exports.

4.Quality Assurance
Checking the quality of all the finished products on International Standards.

5.Productions Issues
Solving all kinds of problems related to vendors & production.
Purchasing raw material for all the products.
Hiring best available vendor for the company.

6.Business Developments
Opening new horizons of products & production for the company.
Visiting Export Promotion Bureau for company business development.
Visiting different Chamber of Commerce & industry offices for the company business development.
Implementing business policies of the company.

7.Budget Planning
Making a budget for the production.


8.H.R Department
Solving all the H.R issues of the company.
Hiring the best available resources for the company.
Review the working efficiency of all the employees.
Prepare the annual increment proposals of all the employees.
Conducting training sessions for the employees of the company.

9.Office File Records Supervisions
Maintaining and inspect all kinds of files record of the company.

10.Export shipments Packing Arrangements
Making arrangements for packing of the export shipment.

11.Stock Inventory Record
Inspecting stock inventory of all products.

12.Tax and other Govt. Departments & Associations
Handling all the tax issues of the company.
Make dealing with Govt. Departments and Associations for & on the behalf of the company.

13.Event Management
Making arrangements for any event of the company.

14.Accounts Record Supervision
Inspecting & verifying all kinds of accounts record of the company.

15.Company Authorized & Legal Representative
Played a vital role as an Authorized and Legal Representative of the company.