-Devised and implemented policies/procedures for the all-round development of banks as well as reducing overall costs to the bank by various means. Provided and ensured branch equipped with infrastructure/computer/other equipment.
-Handled the teller functions in the branch to ensure delivery of quality service to customers.
-Took care of approval and daily transactions relating to Cash / Cheque Deposits/Withdrawals including clearing & collection items, encashment from FCY Accounts and maintenance of Cheque Deposit Box.
-Maintained key registers and provided support to BM/FM/AMA&C to streamline the process of AML reports monitoring -Ensured compliance, quality, data protection, and risk control in accordance with the banking policies.
-Actively involved in ATM management functions including captured card & dispute resolution.
-Oversaw interim/daily limit excess reports and steered immediate action for resolution of overdrafts.
-Prepared and submitted all returns, including KRIs, KCS, Finance, and SBP as directed by Regional Operations Manager.

• Evaluate performance against key success metrics to determine and mitigate risks and achieve bank’s business plans.
• Administer branch administration, P&L management, auditing, and compliance functions of the branch to assure top line and bottom line profitability, as well as design operational plans for the branch for drawing a good image.
• Facilitate business acquisition of corporate clients to raise revenue, supervise branch operations, establish business, and devise systems, processes, and procedures to facilitate smooth functioning of overall operations
• Supervise offsite surveillance functions, raise quality audit alerts for operational errors, suspicious transactions or fraud risk alerts; maintain follow-up for activation of customer relationships and organize refund cases of unclaimed deposits
• Analyze trends in operational or fraud risk parameters and review generated reports through various SQL queries. Define KYC alerts and highlight probable cases of KYC non-compliance to concerned business groups.
• Revise due diligence reports of KYC analysts, manage independent verification and research data and conclusion to identify and mitigate all potential risks.
• Supervise global compliance – AML, SAR findings, external agencies coordination, and transaction monitoring tasks.
• Ensure compliance arrangement of FATCA related irregularities, while managing cash functions and disposal of soiled cash, rationalizing cash feeding in ATMs vs. actual dispense, and minimizing CIT expense.
• Analyze data analysis for compliance/waiver/processing of penalties and follow steps for non-occurrence of pointed out irregularities. Function with cross-functional departments to analyze complaints within TAT.
• Slash down staff ignorance or negligence while processing customer requests and entrust with special task like month of audit, event arrangement, deposit mobilization, and account opening campaign.

• Supervised delivery of efficient customer services and executed internal and external policies and regulations for effective internal controls. Provided and ensured branch equipped with infrastructure/computer/other equipment.
• Handled the teller functions in the branch to ensure delivery of quality service to customers.
• Took care of approval and daily transactions relating to Cash / Cheque Deposits/Withdrawals including clearing & collection items, encashment from FCY Accounts and maintenance of Cheque Deposit Box.
• Maintained key registers and provided support to BM/FM/AMA&C to streamline the process of AML reports monitoring Ensured compliance, quality, data protection, and risk control in accordance with the banking policies.
• Actively involved in ATM management functions including captured card & dispute resolution.
• Oversaw interim/daily limit excess reports and steered immediate action for resolution of overdrafts.
• Prepared and submitted all returns, including KRIs, KCS, Finance, and SBP as directed by Regional Operations Manager.

• Functioned as key part of the team in the initiation, user training, and business review for implementation of T24 System.
• Partnered with business users, T24 technical analyst, and technology team to streamline users’ requirements gathering sessions, testing and implementation activities.
• Performed testing different module of core banking viz. Customer, Account Opening, Locker, Account Maintenance, Cheque Management, Clearing, Teller and Remittance TDR’s LCY & FCY & TDR Modules.
• Deftly handled Rollout T-24 functions in branches across Pakistan; operated entire T-24 modules in a manner to be able to communicate the same to branch users at the time of Go Live of respective branch.
• Developed Data Migration Templates for smooth migration entailing the portfolio of instruments, locker cabinets, and credits, and guarantee cases.
• Held the distinction of administering of issues arising out of migration; ensured effective coordination with T-24 Helpdesk to urgently resolve the issues faced by branch users.

• Manage branch’s operations in line with system & procedure and improve quality of operations.
• Manage delivery of efficient customer services. -To implement the internal and external policies and regulations for effective internal controls.
• Provide infrastructure/computer/equipment etc.
• Maintain discipline and decorum- Maintenance of operational controls and continuous improvement in operational efficiency.
• Managing the teller function in the branch to ensure delivery of quality service to customers.
• Maintenance of operational controls and continuous improvement in operational efficiency.
• Approval and supervision of daily transactions relating to cash and cheque deposits/withdrawals including clearing and collection items, encashment from FCY a/c’s and maintenance of Cheque Deposit Box
• ATM Management including captured card & dispute resolution
• Ensuring that departmental activities are carried out strictly in accordance with the laid down procedures/processes, and SBP Compliance guidelines.
• Monitoring interim/daily limit excess reports and taking immediate action for resolution of overdrafts.