Responsibilities:
• The BM must tour the entire property daily, ensuring standards are
maintained, discovering what improvements are required and finding solutions to any issues
that may have arisen.
• Coordinating and overseeing regular building maintenance and
repairs.
• Managing and directing cleaning and security staff and activities.
• Maintaining a safe environment for building occupants and visitors.
• The BM must liaise with all departments to ensure they are carrying
out their duties and be up  to date on what all departments are doing throughout the day
• The BM must uphold the brand image of MBC—proper uniform,appropriate music, lobby
 arrangements, etc.
• The BM will update the daily online inventory sheets
• Preparing and carrying out emergency protocols and procedures.
• Ensuring facilities are in compliance with applicable policies,
regulations, and building codes.
• Responding to inquiries and requests by building tenants and
resolving any problems or issues.
• The BM will conduct random checks of the janitorial inventory to
ensure inventory stock and records are aligned
• The BM will prepare a brief document on any major
decisions/changes made during the week with regards to staff
management or property management

Duties for the operations manager will include allocating budget /Discussion with Managing Director
◾Formulating policies and implementation
◾Coordinating business operations, ◾Monitoring and motivating staff,
◾ Managing operational costs,
◾Ensuring good customer service,
◾improving administration processes, 
◾Engaging with vendors, 
◾Hiring and training employees,
◾Club Managing Directors Protocol
◾Club Management secrecy
◾Setting strategy
◾ Find The vendor and do the needful Civil work
◾Civil work observation and Daily Base Reporting to management
◾Club Maintenance work look after
◾Asset management strategy and saving responsibility
◾ Marketing in charge
◾ Membership Documentation, Corespondents Management, Launching as well as used the PR 
◾  Events Managements

- Looking Overall administration procedures
- Dealing with vendors
- Managing support staff
- Setting and reviewing budgets and managing cost
- Manages the stock control, and checks that inventory records are accurate
- Purchases materials and services required for operations
- Confirms that health and safety regulations are followed
- Responsible for procurement, and planning of daily operations

Overall responsibility of successfully running the club
 Manage all activities of the club and its staff
 Coordinate, direct and manage the club operation to achieve maximum
profitability, ensure customer satisfaction, protect the financial aspects of
the business and maintain the facilities.
 Leading and managing staff, assisting in their training & development
activities
 Orientation of new employees
 Monitor inventory of office supplies and the purchasing of new material
with attention to budgetary constraints
 Procurement of supplies both nationally and internationally
 Property Management and maintenance.
 Focus on continuous improvement in customer service, employee
management, sales/ marketing, property and financial control etc.

esponsibilities:
 Provide day to day management and oversight required to ensure that all
restaurant, Gym, bar, cafeteria, canteen, laundry & commissary etc.
provide efficient, timely and effective service to all USEA members
 To ensure USEA facilities comply with all relevant legislation relating to
environment health and safety
 Managed staff responsible for guest services
 Contributed to short and long-term organizational planning and strategy
as a member of the management team
 Managed all functions, meetings, seminars and events held in embassy
compound
 Menu making and costing
 Developed departmental budget
 Managed inventory and logistics operations
 Managed vendor relations
 Ensured the use of current Standard Operation Procedures by all team
members within the departments
 Held regular performance appraisals with all staff, identifying areas for
development and training needs

Managed day to day office operations
 Responsible for making travel and logistics arrangements for employees
and guests
 Responsible for relationships with vendors
 Responsible for organizing all meetings and events
 Performed other related duties as required

Managed the team responsible for day-to-day front desk operations
 Responsible for forecasting of rooms for future bookings
 Preparing various reports for senior management
 Ensuring staffing levels were adequate for front desk operations
 Providing guidance and direction to subordinates, including setting
performance standards
 Carrying out staff performance appraisals
 Coaching junior staff in guest handling
 Providing feedback to individuals based on observation of service
behaviors
 Staff training towards adherence to all credit policies and procedures in
order to reduce bad debts and rebates
 Conducting other training to junior staff where required

Front Office operations, guest handling, checking in and checking out of
guests
 Monitoring guest satisfaction through personal recognition and prompt
cordial attention from arrival through to departure
 Reviewing arrival list for all arrivals and VIPs to check room allocations,
amenities and special requests
 Night auditor – responsible for creating audit reports for management
 Preparing market reports (i.e. share of Marriott compared with other five
star hotels in the area)
 Summarizing various other reports for management