AT Technology Services Ltd. (UK Based Healthcare Service Provider) Islamabad, Pakistan

Worked on AT Tech Healthcare products i.e; Dr. iQ & Circle Health.
Identify, analyze, and document problems with program function, output, online screen, or content.
Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative
testing, error or bug retests, or usability.
Performing manual and automated testing on products.
Work closely on the deadlines of the project with team members.
Perform load and stress testing of application and database servers.
Identify, analyzes, and document defects, questionable functions, errors, and inconsistencies in software program functions,
outputs, and content.
Execute and evaluate manual/automated test cases and report test results, and keep track of all changes.
Writing, review and execution of test scenarios both manually and with test automation tools.
Working on end to end SDLC, agile testing methodologies and test phases including unit, integration, system, regression and
performance testing.

MTBC aka CareCloud Inc. (US Based Healthcare Service Provider) Islamabad, Pakistan

Worked on CareCloud products i.e, TalkEHR, WebEHR & VertexDr.
Performing manual testing on products.
Work closely on the deadlines of the project with team members.
Perform load and stress testing of application and database servers.
Identify, analyzes, and document defects, questionable functions, errors, and inconsistencies in software program functions,
outputs, and content.
Execute and evaluate manual/automated test cases and report test results, and keep track of all changes.
Writing, review and execution of test scenarios both manually and with test automation tools.
Working on end to end SDLC, agile testing methodologies and test phases including unit, integration, system, regression and
performance testing.
Create and execute different queries in SQL during the testing of applications.

MTBC Inc. (US Based Healthcare Service Provider) Islamabad, Pakistan

Currently, working as a direct contact person with clients. Ensuring relentless follow up with all concerned matters to ensure
best client satisfaction by getting feedback compliments. Doing weekly proactive calls and meeting with clients to understand
their needs.
Taking a large number of incoming calls from clients, having any related issue regarding EHR Softwares such as TalkEHR and
WebEHR. In case of bug reporting it to the concerned department to ensure, the issue is resolved.
Impressively multi-tasking handling cumbersome workload and managing it properly on a daily basis in the shape of Tickets,
Live Chat, Email, and through inbound/ outbound calls.
Handling angry clients properly by escalating issues to the directorial level, to ensure clients' concerns are properly stated so
that all issues are catered to ensure the retention of valuable clients.
Due to my strong follow up with clients I received numerous compliments from them, which gives great fascination while
serving your clients.