Oversee or lead employees working at lower level dispatch.
Handle all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc.
Research and prepare resources to develop timely as well as efficient workflow.
Manage development, research as well as reconcile departmental reports.
Manage workflow and quota calendars of sub-contractor.
Manage complete daily installations quota as well as service calls in different geographic territory areas.
Maintain steady visibility to as well as track of every technician across every day.
Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
Convey departmental tasks for guidance of management.
Maintain contact with all clients as well as outside vendors inclusive of issue resolution.
Conduct project management and coordinate duties as required.
Execute personnel activities as per company’s policies as well as applicable laws.
Prepare individual as well as departmental training plans.
Ensure all staff members attain company as well as location standards.
Monitor employees as well as operational processes.