External Client coordination regarding ongoing and upcoming Projects.
●Managing successful service request fulfillment.
●Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective
communication between stakeholders for post-incident reviews.
●
Recommending methods of improvement and seeing that actions are implemented on time for service
delivery upgrades.
●Providing accurate and regular reports to the management on performance of the service delivery.
●Manage multiple work streams of Cloud technical project delivery through close coordination with
Business & Technical Leads
●Coordinating efforts between Support and technical teams
●Responsible for Analyzing third-party as well as internal processes, and creating strategies for service
delivery optimization.
DevOps Engineer

· Prepare plans for development and installation of data center according to present and future requirements.
· Implementation and configuration of Cisco routers and Switches (3750, 3560, Nexus).
·Monitor all software and hardware products and ensure compliance to Data Center standards and systems through OSS (ORION Solar Wind).
· Responsible for configuration of all the networking equipment’s (Routers, Switches, DSL Modems,AP’s)
·Execute Root Cause Analysis (RCA) related to failed deliveries and incidents Reports.
· Softphone and IP Phone configurations and management including (Avaya , Cisco , 3cx, Eye Beam,    X-lite, Zoiper)
·Ensuring Access Point configuration including Huawei GPON, Mac Airport and TP Link (Mac Filtering, IP Filtering, URL Filtering, Port Filtering)
·Support Team Management and In coordination with end user to provide support regarding network related issues like connectivity with servers, PCs and other equipment on the LAN/WAN (Windows ,      Mac OS , GOautodial , vicidial ).
· Providing support to LAN users with Helpdesk manage Engine Service Desk Plus for incidence management recovery and complaint handling.
· Audits tickets to ensure proper analysis and compliance by Tier 1 and Tier 2 team on (Manage engine  servicedeskplus)
· Responsible to manage the performance of IT Services Team on daily and monthly basis Generates and coordinate a monthly Case Log Report
· Conduct regular KPI gap analysis to engage relevant teams to fix the problems in timely manner.
·  Windows (Server 2012 R2) and (Exchange Server 2010) Administration.
· All IT related Assets Management and Maintaining Inventory Provide assistance to Information Security Manager during surveillance/recertification audits of ISMS and ISO.
· Responsible to comply with the standards within the company for e.g. ISO/IEC 20000-1 & ISO
· Real time escalations and Issue resolution to meet SLA in Coordination with Client Team
· In Coordination with Technical Vendors regarding Data Center equipment.
· Responsible for IT hardware, software maintenance and procurement.