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خلاصہ
Results-driven customer service professional with 5+ years of experience in financial services. Proven expertise in customer service, back office operations, and communication. Holds a BBA (Hons) degree from Shah Abdul Latif University. Skilled in MS Office Suite, data management, and process improvement. Strong work ethic, attention to detail, and ability to work under pressure. Currently serving as Customer Service Officer at Bank Islami Pakistan Limited.
تجربہ
Customer Service Officer
Key Responsibilities.
One touch banking.
Outward clearing.
ATM replenishment/Reconciliation.
CIF creation/Maintenance.
Account opening/Maintenance.
Screening customers data/ Performing KYC.
Pay Order Issuance.
Cash handling.
Processing Remittances.
Bills collection at 1 Link platform.
Fees collection at Cash Management BankIslami CBS.
Cheque book/ATM Card Request processing/Activation.
Back Office Officer
Key responsibilities
Account opening and customer verification.
Data quality checks and error resolution.
Financial transaction processing and reconciliation.
Cheque clearing and management.
Loan insurance claims and reporting.
Alternate delivery channel reconciliation.
Taxation compliance and reporting.
Stationery management and ordering.
Financial reporting and analysis.
Customer data management and compliance.
Transaction recording and authorization.
Payment and expense processing.
Customer Services Officer
Key responsibilities
Managing customer relationships and resolving complaints.
Customer Account opening/Maintenance.
Ensuring compliance with AML and CIB regulations.
Updating customer KYC documents and data in MIS systems.
Processing loan applications and disbursements.
Supervising daily branch operations in the absence of the Operations Manager.
Internee
Land Documents verification.
Searching Land Data on PLRA & Sindh Revenue Websites.
Maintaining Excel Sheet of work.
