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خلاصہ
I am an enthusiastic and dedicated professional with extensive experience across all areas of administration. Able to work on own initiative and as part of a team. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion.
Objective
I want to work with devotion and dedication in a highly professional environment where I can use my skills and abilities to prove myself.
تجربہ
Consumer Help Desk & Operations Officer Silk Bank Ltd
Job Description
Welcome the customers and guide them regarding features of bank's consumer product and bank policy & procedures.
Listen the customer's queries and complaints and resolve their issues on priority basis.
Upselling of products and try to develop customer's interest in bank's services and products.
Process customer's different requests and take proper follow-up and inform the customers after completion of process.
Make daily, weekly and monthly different analytical reports and highlight the main stream issues through our line manager.
Pay orders uploading and circulate the report.no
Processing of Bulk IBFT requests and circulate the report
Assistant Warehouse
job description
1 - Manage the labour staff and define their duties .
2- Manage the daily dispatch detail and full fill the shops demand .
3- Receiving and issuing the inventory physically and in system as well.
4- Maintain our inventory stock .
5- Coordinate the internal department through Email and phone and deal with vendors as well.
Team Coordinator
Job description
1- Meet the multiple targets etc. (Sales target, AHT target, adherence target and Quality target) of our team.
2- Guide the CSO regarding their daily tasks.
3-Manage their leaves.
4- Reporting to Floor Manager and Operations regarding our team Performance.
5- Call back the customers on their requests and escalate their issues to Complaint Department or management.
6- Conduct team sessions for their grooming and encouragement and motivation.
Achievements
2 Times team of the month in absence of our actual Team Leader.
