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Managed and inspired team members to perform to full potential, driving branch profitability.
Completed month-end and year-end closings, kept records audit-ready andmonitored timely recording of accounting transactions.
Designed sales and service strategies to improve revenue and retention.
Supported outside sales force in servicing and obtaining new business.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.Grew business banking relationships through proactive outreach.
Disciplined employees to encourage compliance with company policies and procedures.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Achieved client loyalty through quality, productivity, service and proactive management.
Collaborated with various departments to improve communication and deliver individualized customer solutions.
Resolved customer complaints regarding sales and service.
Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
Built sales forecasts and schedules to reflect desired productivity targets.
Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Enhanced sales volume through skilled support to both new and inactive customers.
Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Established strong client relationships to drive business development.
Reviewed operational records and reports to project sales and determine profitability.

Managed a portfolio of PKR 350 million containing 630 retail clients. Maintained and enhanced portfolio by providing customer services and generating sales revenue. Over achieved Wealth management, Liabilities and Asset targets. Country best RM for Q4-2016 by achieving highest score in Scorecard based on Financial and non- financial parameters. Completed documentation for Account opening, Wealth Management and Asset sales. Interacted with CDD department for completing past deficiencies in accounts upon their periodic or dynamic review. Supported FMU department for ongoing account surveillance. Completed more than 110 E-learnings on, CDD, Tax compliance, FATCA, Treating customers Fairly, Bribery and Corruption and more according to Group policies.

Received and counted daily inventories of cash, drafts and checks.
Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Issued and redeemed money orders, cashier checks, travelers checks and savings bonds.
Balanced daily cash deposits and vault inventory with zero error rate.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.

Habib Metro Bank
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
Marketed and developed key accounts by favorably representing the Bank at membership and community functions.
Identified customer needs by asking questions and advising on best solutions.
Increased profitability and revenue by generating PKR 50 million in deposit sales.

Habib Bank Ltd (Islamabad)
Received and counted daily inventories of cash, drafts and cheques.
Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Issued and redeemed banker cheques, cashier cheques.
Balanced daily cash deposits and vault inventory with zero error rate.

Habib Bank LtdAs per the strategic move of the Bank, all contractual employees were moved to third party contract of CCC. But I continued same job in same position

Was responsible for making daily data backups and printing of Branch data reports