 Successfully led quality assurance & management system programs, effectively managed QA operations, supervised 1500+ employees nationwide and ensured compliance with quality standards, established & developed major organizational processes; implemented quality manuals & policies in major departments including operations, procurement, IT/IS & corporate quality assurance, contact centers, training academies, training centers and customer service centers
 Monitored organizational performance excellence scorecard goals & metrics, periodically reported to top management with high focus on business process reengineering and sigma level improvement. Successfully led Annual Corporate Internal Quality Audit program and facilitated audit planning, execution & follow up and ensured effective execution of internal quality audits
 On the basis of excellent performance laterally moved to quality management department & contact centers; effectively led teams as senior manager quality management & process improvement and senior manager contact center operations
 Successfully ensuring effective quality awareness culture and drive prevails in PTCL, including implementation of quality standard at all levels, accuracy & reliability of reported data, exceptional quality management practices and fostering productive employee participation at all levels. Efficiently completed customer satisfaction index studies on PTCL products & services by using SERVQUAL model
 Actively involved in skill and competence development of more than 2000 professionals on quality and allied fields including internal quality audit, human resource development, HSE, TQM, TPM, KAIZEN, 5s and Six Sigma
Major Achievements:
 Received PTCL -Etisalat Presidential Business Excellence Award 2014 for outstanding performance
 Selected for PTCL -Etisalat Future Leadership-FUEL Program 2013

 Successfully led consultancy department, supervised team of consultants & engineers performing project planning, execution, monitoring and reporting
 Provided training & consultancy services on quality, environment, health & safety, human resource development, Six Sigma, statistical tools, risk assessment to client from oil & gas, FMCG, contact centers, customer services centers, education and training organizations
 Effectively conducted gap analysis of diverse management system standards, designed & implemented efficient management systems, conducted pre-assessment audits before certification audits to evaluate and validate organization’s readiness
 Conducted customer satisfaction surveys for major corporate clients. Analyzed data and reported results using statistical tools, conducted 5S & TPM projects with leading companies of industry
 Successfully achieved improved results of significant reduction in tripping in DG-set, designed reports and periodically reported to senior management

 Directed R&D and production department, led parts manufacturing operations for major original equipment manufacturers
 Facilitated departmental teams in implementation of quality management systems including 5S, quality control circles & TPM and received AOTs scholarship
 Successfully completed major product innovation projects and performed business relationship management including customers’ claims and quality issue management

 Efficiently designed, implemented, monitored and reported production plans & effectively led production & R & D teams
 Successfully completed quality management system project for the company, improved process by redesigning & resetting process parameters that includes change in flow rate, retention time in bead mills, cooling temperature & speed

 Remained actively involved in pre-oriented yarn & staple fiber department, efficiently completed processes as per required specifications and standard conditions
 Effectively analyzed data and reported results to senior management for strategic decision making