• Manage large amounts of incoming chats
• Engage every visitor on the website
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Responsibilities and Duties

 Responsible for performing data entry work using a personal computer and appropriate software;
 Entering, updating, researching, verifying and/or retrieving data into/from various systems;
 And ensuring the accuracy and confidentiality of information recorded.

Responsibilities and Duties

To achieve assigned quantitative targets effectively as per predefined parameters.
To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOP’s
To communicate effectively and efficiently while handling customers online and display strong and effective call management techniques.
To remain updated on all current policies, procedures, promotions, products and value added services offered by the company by attending the sessions & shift meetings.
To follow the company policies & procedures dutifully.

Responsibilities and Duties

 Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for medical services.
 Scans items, provides change, balances drawer, and processes card transactions.
 Submit daily cash report in finance department.