خلاصہ

Corporate Accounts Manager
Customer Operations
Ufone

Responsibilities include:
• Account management while concentrating on target achievement of sales, revenue, churn prevention and timely collection.
• Ensuring cross departmental coordination for timely resolution.
• Ensure preparation of daily reports and visits
• Targeting new segments and offering effective corporate solutions i.e. PABX, Handset, SIM’s, Corporate SMS and calls etc.
• To ensure achievement of monthly assigned targets, managing customer portfolio and increase penetration of business products
• Render personalized services for retention and timely collection.
• To maintain a healthy pipeline for future prospecting.
• Remain proactive /vigilant for competitors offered products and VAS information shared with respective line.
• Timely signing of business contracts as per approval note and maintain accurate customer documentation.
• Extending complete required services (Churn management, receivable, portfolio management etc.) to the new account till the time of handover to relevant CRM
• Daily visits to new/existing accounts to maintain healthy relationship with customers for churn prevention and nee acquisition.

IT Customer Operations
Coca-Cola Beverages Private Limited April 2013 – July 2014

Responsibilities include:
• Accept technical support calls to the I.T. Department and log them and resolve issues.
• Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems
• Troubleshoot and resolve basic network and server access problems for end-users
• Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems.

پراجیکٹس

Political Research
Poverty and economic conditions

تجربہ

کمپنی کا لوگو
Corporate Accounts Manager
Ufone GSM
فروری ۲۰۱٦ - موجودہ | Lahore, Pakistan

Responsibilities include:
• Account management while concentrating on target achievement of sales, revenue, churn prevention and timely collection.
• Ensuring cross departmental coordination for timely resolution.
• Ensure preparation of daily reports and visits
• Targeting new segments and offering effective corporate solutions i.e. PABX, Handset, SIM’s, Corporate SMS and calls etc.
• To ensure achievement of monthly assigned targets, managing customer portfolio and increase penetration of business products
• Render personalized services for retention and timely collection.
• To maintain a healthy pipeline for future prospecting.
• Remain proactive /vigilant for competitors offered products and VAS information shared with respective line.
• Timely signing of business contracts as per approval note and maintain accurate customer documentation.
• Extending complete required services (Churn management, receivable, portfolio management etc.) to the new account till the time of handover to relevant CRM
• Daily visits to new/existing accounts to maintain healthy relationship with customers for churn prevention and nee acquisition.

کمپنی کا لوگو
IT Customer Operations
Coke_Cola Beverages Pvt Ltd
اپریل ۲۰۱۳ - جولائی ۲۰۱۴ | Lahore, Pakistan

• Accept technical support calls to the I.T. Department and log them and resolve issues.
• Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems
• Troubleshoot and resolve basic network and server access problems for end-users
• Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems.
• Troubleshoot and resolve issues with voice communications (i.e., PABX telephone) and voice mail systems.
• Prepare reports, distribute departmental inter-office correspondence, filing, and providing general assistance to I.T. department personnel as directed by the department Manager
• Participation in the I.T. Extended Support Program.

تعلیم

University of South Asia
ماسٹرز, , MBA(Marketing)‎
Marketing
CGPA 2.9/4
2008

پیشہ ورانہ مہارتیں

ماہر Amin Management
ماہر Bachelors / Master’s degree holder preferable
ماہر Branch Support.
ماہر Client Service Oriented
ماہر Collections Handling
ماہر Conservation Awareness
ماہر Corporate IT
ماہر Customer Analysis
ماہر Customer Satisfaction Management
ماہر Digital Activation
ماہر Event Marketing Strategies
ماہر Executive Presentation Skills
ماہر Goal Oriented
ماہر Handling Assignments
ماہر High Net Worth Individuals
ماہر Japanese Teaching
متوسط Knowledge of CRM
ماہر Marketing Email Writing
ماہر Media agencies
ماہر Negotiations
ماہر Nutrition Management:
ماہر Operational Tasks Handling
ماہر Operations Responsibilties
ماہر Production Quality Monitoring
ماہر Pursuing News Stories
ماہر Record Keeping
ماہر RESTful APIs
ماہر Sales Promotin
ماہر Software Documentation Maintenance
ماہر Strong Mathematical Knowledge
ماہر Team Building
ماہر Team Motivation Skills
ماہر Terminal Housekeeping
ماہر Upwork Bidding Experience
ماہر مبيعات المشاركة
ماہر Vape Knowledge
ماہر Xray Equipment Maintenance
ماہر اكتساب المبيعات
ماہر رعاية العميل
ماہر علم الأشعة البعادي

زبانیں

ابتدائی پنجابی
ماہر انگریزی