Working at TransPerfect is transforming opportunity which improved my potential and helped me outgrow my skills, perspective and productivity.  As a lead DevOps engineer my contributions are:
-          Designing, deploying and maintained highly available, scalable Kubernetes cluster to accommodate Linux and windows based containerized microservices and micro-frontends. 
-          Planning and executing an infrastructure roadmap, collaborating with stakeholders across teams.
-          Providing architectural recommendations for in house-built application from the perspective of cost, achievability, security, efficiency, scalability and availability. And work closely with Vice President and Engineering, programmers and testers.
-          Leading DevOps’ team by assigning and helping on sprint deliverables.
-          Designed and deployed custom auto-scaler to address unique requirement of stateful pods upscaling and downscaling.
-          Designed automated on-demand Kubernetes clusters, application deployments to run QA tests through selenium grid using PowerShell/bash scripts and Azure DevOps Server
-          Implementation of Infrastructure Automation in Azure using Terraform and ARM templates.
-          Provide host-local, containerized development infrastructure for developers.
-          Resolve bottlenecks, support eDiscovery application dealing with terabytes blob/file storage, and search operations of millions of documents in Elasticsearch.
-          Continuously improve CI/CD & infrastructure for better reliability, observability, performance & scalability.
-          Build end-to-end documentation and instrumentation of our platform to ensure visibility, automation, self-healing and resiliency throughout the stack.
-          Provide support for escalated issues, maintenance of production applications running in Azure and take corrective actions to ensure the environments are up and running.

Working for Microsoft was an amazing experience. I have been part of Microsoft Global Talent team through Upwork, to provide support to the diverse queries of IT administrators and technical teams.My major contributions were:- Defusing escalations and helping customers with efficient and timely solution to minimize business loss.- assigning and deploying Security and Compliance policies for Data Protection, Retention, Identity and access management. HIPPA / EU GDPR / NIST etc.- Office 365 cost optimizations / licensing Consultancy.- Migrating small, medium and large organizations from on-premises Exchange, SharePoint, Lync / Skype for Business to Office 365- troubleshooting Exchange Online, SharePoint Online, Skype for Business Online, Teams, Enterprise Mobility Suite / MDM / MAM / Intune.- Providing customized PowerShell scripts- Large scale deployment of the office application suite, End User Desktop Troubleshooting- Onboarding of new customers

Working at Imanami, Microsoft Gold partner having fortune global 500 clientage, is a great experience. Being technical lead, my major contributions are:
- Leading technical support team and coordinating with higher management;
- Optimized Technical / IT support process; Evaluating Technical Documentation and Business workflows.
- Coordinate with sales team for technical demos of product and manage customer’s trainings
- Active participation with SQA Team in bug hunting on every major release.
- Recruiting and training new hires for technical support.

Escalated support for :
- Imanami GroupID Suite deployment and troubleshoot, engaging (AD, ADFS, Exchange, Office 365, DNS, IIS, Lotus, SQL, Oracle), VBScript and PowerShell Scripting.
- Administrating Office 365 Suite with Exchange online, Skype for Business, SharePoint online, Dynamics 365, Yammer, PowerApps, Flow, Team and Planner to meet business requirements.
- Remote support for Head Office Employees, Executives and DataCenter.
- Coordination with ISP to maintain, monitor and troubleshoot the MPLS circuit with US head office for Customer Support Call Center, SIP Trunks [Digium], Voicemail, Call routing and Inbound Queue management.
- Monitor and identify network and infrastructure capacity and performance issues to maximize efficiency of company communication systems.
- Evaluated, deigned and deployed the Dynamic CRM 365 Sales, Customer Self-Services, Employee Self-Service, Community Portal, Knowledge Base Management and Voice of the Customer solutions.

Worked with Fair Deal, a solutions provider, as an IT engineer, in the knowledge friendly and positive team-play environment. Key role was to deploy desktop, servers, networks and printing solutions for the clients in all over the Punjab.
- Deployment and support of the Systems, networks and printing solutions
- Support for Client/Server products and features of 2003, 2008 and 2012 Families
- Migrating clients’ On-Premises infrastructure/applications to Azure.
- Deployment and support of WAN, LAN, Wireless, Voice and Video solutions and networks including servers, routers, switches, gateways and related hardware.
- Deployment and support of Zero client / Thin client / PCoIP solutions for different academic institutions
- Deployed and provided support for Linux/windows based Konica Minolta, Ricoh and Xerox press/production printing solutions
- Providing technical training for solutions and their maintenance

Provided support for the technology enriched environment with efficient teamwork focusing Clients/Servers troubleshoot tickets. CMMI Level 5 Organization was a great experience to learn at.
- Support for windows, Linux, MAC Client and Win Server OSs
- Replicating client’s sandbox environments for deploying, testing and troubleshooting in-house application system
- Support for critical applications on both ends system and networks.
- Configuring performance testing scenarios