 Effectively manage large amounts of incoming calls
 Generate sales leads
 Identify and acssess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/team recovery targets and call handling outstanding amount
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customer
 Follow up to client for recovery of outstanding amount and solving the problem of clients.
 Generate complains ticket and forward to operation department.

 Maintain all clientele data and coordination with clients and discussed almost all issues and business related problems with senior sales / technical and marketing staff for getting the best satisfaction level on client side.
 Anticipation in business meeting and brain storming session for giving practical and lucrative business development ideas
 Acquisition: Turning suspects into Prospects and capture the business from those who are not working with SecuCon. (Taking appointments for Field Sales Executives)
 Development: Up selling and Cross Selling from Existing customers to increase the business.
 Maintenance: Follow up and solving the problem of Existing clients.
 Maintain entire stock and inventory information and provide the particular information to technical and sales department time to time or as required
 Back line support to Sales Representative
 Making meeting for sales representative for briefing of Product

 Keeping all important calls record and particularly maintained board meeting minutes detail record
 Expert in preparation of inventory analysis and some time provide very cost effective inventory control plans and inventory keeping methods
 Entertaining all customers regarding any query & Follow-up Clients
 To expand and enhance interpersonal skills in order to match changes with business needs and customer expectations
 Maintaining CSR report on regular basis.