Employee of Punjab Information Technology Board; Rendering my services on deputation basis in Punjab Charities Commission at Punjab Civil Secretariate

Provide Support to NGOs for Registration and Renewal Process on Punjab Charities Commission Portal
Data Analyses for meetings, preparation of presentations for meetings and minutes of the meetings
Draft emails to NGOs with reference to their status and queries
Act as the point of contact for internal and external stakeholders
Liaise with the senior management to handle orders and queries related to charity portal
Preparation of daily progress report of charity portal
Managing Charities Commission Website and make it up to date
Manage Charities Commission official Facebook & Instagram Page

Managing Campus Finance
Annual Budget Planer
Payroll Management
Voucher Creation and Installment Management
Maintain Operational Expense Record and Bank Position

· Coordinator Multan and Faisalabad Region· Hiring Brand Ambassadors· Training Brand Ambassadors· Provide Support and Solution to Brand Ambassadors· Basic Arrangements for Newly Hired Brand Ambassadors and Device issuance

· Nationwide Franchise Channel Support
· Better Customer Experience by ensuring TAT
· Issues Handling (Critical Thinking to Creative Solutions)
· Managing All Type of Accounting activities
· Audit of Franchise Channel Sale Activities
· Data Analysis & Reporting
· Managing KPI (key performance indicator)
· Financial Audit by using eFICS (Jazz Financial Database)
· Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of
the company
· Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle
customer queries and complaints effectively and efficiently
· Coordinate and follow-up with multiple stake holders for the resolution of customers problems
· Prepare product or service reports by collecting and analyzing customer information
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to
ensure resolution
· Adhere to the company business code of conduct, corporate policies, guidelines, and legal requirements
ADDITIONAL HR ACTIVITIES
· Recruitment of Executives
· Administration
· Scheduling
· Team work and Collaboration
· Performance Management
· Strategic Management
· Workforce Planning and Employment
· Compliance
· Training and Development
· Conduct Training Sessions to Train Nationwide Franchise Staff and Offer them associated material
· Ensuring all sort of sale activities encountered at Nationwide Franchise Channel be handled properly systematically
· Using Oracle for activation of new SIM, Pre2Post, Post2Pre, Change of ownership, Business to individual & bill handling
· Ensure strict compliance with New Sales Activation/SOP
· Provide feedback to the Team Leader on issues and challenges w.r.t the job and suggest solutions

· During the internship program I got the opportunity to learnt the working process of different departments
· HR & Organizational Support
· Merchandising
· Quality Assurance
· Manual & Auto Production ( Analysis)
· Administration
· All stores operational tasks and maintain the stocks