خلاصہ

-Responsible for planning, design, architect, deployment, optimization, performance tuning, monitoring and operations of IT Infrastructure which includes hardware, network, security, storage and virtualization

-Other key roles and responsibilities are:

- Management and administration of virtualize IT infrastructure

-Management and administration of clustered Microsoft exchange which includes its maintenance monitoring and troubleshooting/ resolution of all email and exchange server level issues without any vendor support

-Active Directory Services administration and management which include management and configuration by working with group and security policies, FSMO roles, sites, subnets, replications, security and AD backup/restoration

-Management, administration and operations of Microsoft OCS which also includes telephony services integrated with Elastix PBX

-Management and administration of fileservers, VPN servers, windows patch manager servers, DHCP, DNS and print servers

-Management, administration and monitoring of Symantec messaging gateway(Anti-spam) and Symantec endpoint protection

-IT policies designing and Implementation of Security policies to secure servers and end systems

-Design, implement, Management and administration of LAN/WLAN of corporate network including Head office regional offices and Business units by dealing with devices like Cisco layer 2/3 switches, Juniper firewalls, Cisco WLAN Controller and other different vendor devices

-Management of backup and restoration activities for disaster recovery and business continuity strategy for all the systems / services

-Application support for all IT services which includes Email, Office communicator, FTP, Wizard/CRM, Jira, IPCC, ERP and VoIP

-Management of IT helpdesk team nationwide and providing them Level 2/3 support. POC for all departments of business for issues related to IT helpdesk, Enterprise IT and all IT applications/ services support.

-Video and Audio Conferencing Support and Administration.

-Contact Centre support and facilitation for computers, accessories and software

-Assist management in preparation/ planning of Capex/Opex budget for IT department

-Evaluation of requirements for Servers/desktops/laptops and other IT equipment and services and make arrangements for procurement and coordination with vendors for procurement, warranty and repair

-Performance monitoring of IT Helpdesk team through JIRA trouble ticketing system (reporting/analysis).

-Microsoft licensing Management

-IT inventory management

-New user facilitation IT assets issuance account creation

-Employee clearance email/ domain account closure IT assets recovery

-Ensure insurance claims of IT laptops/desktops in case of damage and theft

-Taking care of repair and maintenance of Laptops and Desktops

-Participation in technology initiatives and technical evaluation and implementation of projects within Technology & Innovation department scope

- Equipment/quality evaluation/recommendation

-Vendor coordination and meetings for support of existing services/solutions and new projects

Ensure 24/7 availability of Enterprise IT Services