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خلاصہ
After working directly with people in diverse professional settings, I am seeking to leverage my experience in EHR (Electronic Health Record), Lab Integration, Customer Support,Operations, Sales within the field of IT and banking. For this reason, I am always keen to explore opportunities that suit my abilities and would very much like to be considered as a strong candidate. I have succeeded in positioning my clients for career growth through coordination of unique public relations opportunities. Much of my experience is transferable, specifically in the areas of Interface Analyst, Team Management, Sales, Relationship Management, Compliance, Operational Risk, AML Risk and Customer Service Support however, I always look forward to learning broad areas of EHR, Lab Integration, Consumer, Commercial and Islamic banking, cross-selling of banking products and services, and banking principles. Given the opportunity, I am confident that my experience and personable disposition would be an asset to an organization.
تجربہ
Application Analyst
Create interface on EMR (CureMD) for laboratory projects. Troubleshooting of Mirth/Curelink and CoreSftp on cloud servers. Troubleshooting of client printers/scanners and lab machines. Update new lab codes in the ERM. Resolve support tickets of practices and update them on completion. Coordinating with the other labs to troubleshoot SFTP/VPN connection. Coordinate with new labs for connectivity establishment. Have been part of Alabama State County lab implementation (State Lab, Oxford Immunotec and Lab Corp). Assigned analyst for Alabama State County lab support. Have been part of multiple lab implementations (Fairview Urgent Care, South East Physicians, Fort Worth Parental, Digestive and Liver Disease, Metropolitan Urology, Mendel Shemtov, Natow Rosenberg & Pion, Jefferson County, Randolph County, Buncombe County, Albemarle County, Montgomery County and Johnson County). Assigned analyst to look into Counties support tickets and lab issues. Assign tickets/VPN ports and host new sftp credentials.
General Banking Officer
Processing Account opening documents, Account closure and dormant activation. Managing Account opening KYC forms (Know Your Customer)and its update. Managing Check books and Request register. Managing Lockers/File/ Forms and Attendance register. Managing reminder files e.g Card capture/Check books/CNIC/ Address update. Managing TDR Forms/Rates. Managing staff leave record.
Customer Service Executive
Providing Canadian customers services over the phone. Placing orders for customers on their behalf. Helping customers to get the best deals out of the menu. Handling the unsatisfied customers through telephonic. Conversation and placing them advance credit for future orders. Preparation of shift’s summary and assuring quality.
Relationship Officer
Managing individually to achieve targets CASA and Wealth Management products. Processing account opening forms. Compliance on cash checks along with clearing department. Dealing customer directly in customer services area. Developing relationship with the customer. Dealing all products of branch banking and consumer secured and unsecured.
