خلاصہ

I am seeking a position in the well-reputed and dynamic organization focusing on sales, customer care and
management. My main objective is to work as a member of a team in a well-reputed and dynamic organization.
PRoFILE
A professional with more than 2 years of working experience, committed to the quality services and performed
responsibilities with extreme professionalism, consistency and determination even under extreme pressure.
Proven ability to think outside the box and effect change qsing a solution based mindset retaining the ability to
assess most situations quickly and adapt into the style that most fits the situation and ready to accept
challenges in today's dynamic environment.

پراجیکٹس

Scb Call Center Agent Inbound
K Electric Operation Burq And Operation Uraan

تجربہ

کمپنی کا لوگو
Inbound call center representative
Standard chartered bank
مئی ۲۰۱۸ - موجودہ | Karachi, Pakistan

Using SAP ISU and SAP CRM for reporting and resolving the issues and complaints of electricity bills of the customers


handle customer inquiries both over the phone and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

کمپنی کا لوگو
Data Processing Officer
K-Electric
جنوری ۲۰۱۴ - اکتوبر ۲۰۱۷ | Karachi, Pakistan

Record keeping, reporting to Dupty genral manager maintaining attendance of non managment staff and hired vehicles. On daily bases. Data punching on excelUsing SAP ISU and SAP CRM for reporting and resolving the issues and complaints of electricity bills of the customers

کمپنی کا لوگو
Customer service representative
K Electric
جنوری ۲۰۱۴ - اکتوبر ۲۰۱۷ | Karachi, Pakistan

Handling quries of customer face to face answer inquiries and questions, handle complaints, troubleshoot problems and provide information
answer calls and respond to emails

تعلیم

University of Sindh
ماسٹرز, ماسٹرز ان آرٹس, M.A‎
Economics
فی صد 50%
2014
University of Sindh
, B.A‎
فی صد 50%
2011
Government College University
, F.Sc Pre-Engineering‎
فی صد 45%
2008
Government College University
, Matric in Science‎
فی صد 50%
2006

پیشہ ورانہ مہارتیں

ماہر Cash Flow Reporting
ماہر Communicating Skills
متوسط Gym instractor
ماہر Handling Assignments
متوسط Legal Affairs Management
متوسط Micorost Excel
متوسط Record Keeping1
ماہر SAP ISU, CRM
متوسط Smart Working

زبانیں

ماہر انگریزی
ماہر اردو
ماہر سندھی

آپ کن کمپنیز کی پیروی کر رہے ہیں