 Installing Windows and other software which is recommended by management
 Diagnose and resolve hardware & software problems on desktop PC’s
 Install hardware, peripherals and other IT equipment.
 Assist in the provision of first line support to end users via phone, email, intranet or in person
 Diagnose and resolve basic networking problems
 Liaise with IT support, System, Development Officers as necessary
 Carry out hardware and software upgrades on desktop PC’s
 Assist in the configuration and support of computers.
 Administration of inventory, maintaining.
 Providing basic administration support to the IT Department.
 Analyze performance of Help Desk Activities and documents resolutions, identify problem areas.
 Access need any system reconfiguration “minor or significant” based on request,
 Access software, updates, drivers, knowledge base, and frequently asked questions resources on the internet to aid in problem resolution.

 Working with Microsoft Outlook 2003, Outlook Express.(Maintain, Manage and Backup)
 Support & help staff in computer issues.
 Troubleshoot and maintain computers and printers.
 Document problem, reasons, solution, and avoidance methods.
 Network cabling preparation.
 TCP/IP understanding & trouble shooting.
 Work on Internet Content Management solutions to monitor users' activities.
 Ensure secured access and performance in all systems.
 Install and configure antivirus solution.
 Backup users' data.
 Monitor performance and reliability of servers and workstations.
 Email Server & Manage
 Eset Antivirus Server & Update
 Server Backup
 Proxy Server & Configuration
 Manage PABX System online
 Manage and control CCTV Camera online

 Working with Microsoft Outlook 2003, Outlook Express.(Maintain, Manage and Backup)
 Support & help staff in computer issues.
 Troubleshoot and maintain computers and printers.
 Troubleshoot and maintain Epson, PRINTRONICS High speed printers.
 Document problem, reasons, solution, and avoidance methods.
 Network cabling preparation.
 TCP/IP understanding & trouble shooting.
 Work on Internet Content Management solutions to monitor users' activities.
 Ensure secured access and performance in all systems.
 Install and configure antivirus solution.
 Backup users' data.
 Monitor performance and reliability of servers and workstations.
 Email Server & Manage
 Domain Controller & ADC
 Eset Antivirus Server & Update
 Server Backup
 IP Camera Solution
 Proxy Server & Configuration
 Daily Update Inventory
 Manage Active Directory
 Manage Database
 Coordinate With Germany Head Office
 Send Daily Report To Germany Head Office
 Manage Payroll System
 Lookafter 240 NODES
 Support for PABX System Panasonic

 Closing Sales
 .Look after sales portal
 Send daily sales report to USA Head Office

 Manage all computers , printers.
 Support & help staff in computer issues.
 Proxy Server & Configuration.
 Backup users' data.