Responsible for overseeing the department's overall management, including policy development, strategic planning, and alignment with university objectives.

Working as a Incharge Admissions

DUTIES AND RESPONSIBILITIES
Planning, scheduling and organization of examinations.
Strictly complying with the institutional policies and procedures on conduct of examinations.
Coordinating with HODs and administration department for conducting exams.
Managing physical record of results and examination answer books with respective class information.
Monitoring invigilation duties during examinations.
Maintaining record of invigilation duties and ensuring strict compliance of ‘use of unfair means policy’ during each exam.
Maintaining and verifying students’ academic credential records.
Providing transcript issuance related information to the students.
Managing physical records of examination results and answer books of each student (Annual & Semester)
Maintaining confidentiality and integrity of students’ academic records.
Managing blank answer books and class result sheets.
Handling record of transcripts and degrees issued.
Managing records of UFM and drop outs.
Ensuring compliance with the Charter, PMDC & HEC and other such requirements.
Liaising with authorities keeping records of all official documents/ minutes/ agenda etc.
Assisting with specialized assignments, new initiatives and other duties as assigned.

Implemented Quality Assurance standards. Planning/assigning tasks day by day basis
Achieve the set KPIs covering areas like quality, productivity and adherence
Ensure smooth coordination among team& team performance assessments Handling customers queries, complaints and instructions countrywide
Act as point of escalation for chronic calls Conduct training session on current & upcoming product & promotions
Conduct meetings/presentations with higher management to present monthly reports
Ensuring the portfolio qualities as per business guidelines To ensure that the highest level of customer service is provide at all times and the customers need are fully met in professional and competent manner
Log all written and verbal complaints in the point

Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance repor

Serving customers face to face, turning annoyed customers to happy customers, Facilitating them according to the defined procedures for their problems to led them to satisfaction.
Answering questions about a company’s products or services
Processing orders and transactions
Resolving issues and troubleshooting technical problems
Delivering information about a company’s offerings
Providing proactive customer outreach
Handling customer complaints 
Collecting and analyzing customer feedback
Responding to customer reviews
Developing and documenting knowledge into helpful content
Tracking customer service KPIs and metrics

Serving customers face to face, turning annoyed customers to happy customers, Facilitating them according to the defined procedures for their problems to led them to satisfaction.
Answering questions about a company’s products or services
Processing orders and transactions
Resolving issues and troubleshooting technical problems
Delivering information about a company’s offerings
Providing proactive customer outreach
Handling customer complaints 
Collecting and analyzing customer feedback
Responding to customer reviews
Developing and documenting knowledge into helpful content
Tracking customer service KPIs and metrics

Maintain computerized inventory control system
Randomly check computer stock balance with physical stock balance
Ensure completion of all process for mid-month and final inventory
Reconciliation of difference items to overcome inventory difference. Ensuring data backup policy on daily basis and give data back up support to other departments
Full co-operation with other departments for different data or documentation inquiries
Monthly Stock Different Report. Monthly Purchase Requisition Report. Issuance Report
Purchasing & Issuing Reports ITEM Quantitative Summary Reports.
Monthly ITEM Receiving & issuance Report. Issuance and valuation report (CHARGE BACK Customers) Other reports which contain different data inquiries