Responsibilities and Duties

• Check on the status of customer accounts and track checks and payments.
• Review and explain account charges.
• Assist banking customers who are victims of fraud, theft or identity theft.
• Assist customers with replacing lost or stolen credit or debit cards
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone
numbers.
• Handle all kind of complains and send for further follow up to the compliance department.
• Inform customer of deals and promotions.
• Manage all chat platforms very quickly.
• Utilize computer technology to handle high call volumes.
• Compile reports on overall customer satisfaction.

Handle All types of Calls and gives quick response on the spot like Service info ,sell call,billing info ,troubleshoot,complaints such as other and also fix it .
Good Communication Skills over the call
Good speaking and listening skills in English ,Urdu,Hindi,Punjabi
Maintain All Customers Accounts and Services .
Maintains All Customers Billing details.
Good Grip on company All CRAM
Good skills for charge the online bill through Credit and Debit Card
Good Grip on Internet and checking Emails And also Updates it.
Handel Chat support as well and provide all information to the customers .

Good communication skills over the call and gives quick response
Receiving calls with good manners
check all records and maintain it
check emails and update website
Good skills to handle multiple work

Quick learner
Hardworking and honest
receiving mails and update websites
Maintains files,data of all client ,and documents
keep records of everything