Proven work experience as a Team ManagerShould posses excellent communication and leadership skills

Experience of managing Teams of more then 10 peoples

Adequate knowledge of organizational effectiveness and operations management

Budget development and oversight experience

Familiarity with business management including financial principles and practices

Ability to effectively communicate with all levels of the organization

Leadership and organizational skills with people managment skill

Proactively manage efficient team delivery and output within agreed service levels and business targets.
Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.
Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.
Conduct return to work interviews after absenteeism.
Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
Regularly appraise and review staff in line with company methodology i.e. ABU.
Ensure training and development plans are maintained for all team members.
Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
Provide clear and constructive feedback to both good and bad performers.
Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved

Conducting interviews
Reviewing resumes, and ensuring the medical organization is paired with a candidate who will meet and fulfill the needs of the employer or organization.
Reviewing applicants' resume/curriculum vitae
Placing and assigning employees at clinics, hospitals, and other medical facilities
Communicating efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner
Performing background checks on potential employees, as well as checking upon given references, transcripts, and credentials
Negotiating salary, problem-solving, and counseling, therein establishing a rapport with the job candidate

Coaching, inspiring and motivating a sales team.
Ensuring the team meets the sales targets.
Sales training, development, and performance management.
A good understanding of the market dynamics in the respective sector.
Developing sales strategies to guarantee success and growth.
Developing and maintaining customer relationships Disciplined use of CRM system, communication and customer management.
Handling customer complaints and enquirers.
Monitoring random calls for quality assurance.
Forecasting and analyzing sales data.
Regular reporting of KPI’s to directors
Keeping to targets and managing KPI’s.

– Devising a process propelled workflow for telemarketing or sales and also help in piloting follow ups and qualifications.

– Making team reimbursement arrangements and performance metrics.

– Extend call scripts that helps telemarketers with lead qualification and generation.

– Placing and advertising the organization’s product to the clients.

– Administering telemarketers to persuade the clients to buy the company’s services and products.

– Renewing the client relationship management structure with fresh contacts.

Coaching, inspiring and motivating a sales team.
Ensuring the team meets the sales targets.
Sales training, development, and performance management.
A good understanding of the market dynamics in the respective sector.
Developing sales strategies to guarantee success and growth.
Developing and maintaining customer relationships
Disciplined use of CRM system, communication and customer management.
Handling customer complaints and enquiries.
Monitoring random calls for quality assurance.
Forecasting and analysing sales data.
Regular reporting of KPI’s to directors
Keeping to targets and managing KPI’s.