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خلاصہ
I am a good learner and a team player, working in the customer services line of business since 2016. I have worked on different roles in the Customer Services like as a CSR, ESR, Team Lead, Team Coordinator and Quality Auditor in different organizations. Applying here as I really want to succeed in this line of business by using my skills and experience in your organization.
تجربہ
Team Lead
- Worked as Team Lead and was trained on different projects and different LOB’s.
- Was responsible for managing team reports like attendance, AHT, FCR, CSAT and to present team performance in a Client meeting every week and for the monthly Quiz of CSRs
Quality Auditor
- Worked as Quality Auditor and was trained on 21 different campaigns.
- Was responsible for auditing calls and presenting the quality report to Team Lead, Manager and Client.
- Was responsible to make sessions with CSRs on the quality every month.
