خلاصہ

A very hardworking, goal oriented person with a real thirst for information and learning of all kinds. Pragmatic and methodical in operation, be it working independently or as a part of a larger team to achieve a quality end result. Working productively and creatively with cutting edge technologies I have a consistent record of delivering great solutions on time and on budget.

تجربہ

کمپنی کا لوگو
Executive Officer IT
AL SHAHEER CORPORATION LTD / MEAT ONE / KHAS MEAT.
جولائی ۲۰۱٦ - موجودہ | Karachi, Pakistan

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Configure and Manage IP Telephony devices, IP Scales, IP Weight Machines, IP Attendance Machine,
IP IVR, IP Camera’s, IP Printer and Scanners etc.
• Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems & diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant report.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritising and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
• Ensure timely and accurate delivery of technology products and services.
• Manage multiple areas of technology and multiple departments.
• Define and improve all system and network operations processes.
• Create strategic goals and convert to easily implemented plans.
• Manage external vendor’s relationships and services.
• Managing stocks of equipment, consumables and other supplies.
• Maintaining records of software licenses.
• Checking computer equipment for electrical safety.

کمپنی کا لوگو
IT Coordinator
ENEXUS/BSQP TECH SOLUTIONS (Software House).
اکتوبر ۲۰۱۵ - جولائی ۲۰۱٦ | Karachi, Pakistan

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Maintenance and support of High Availability Systems.
• Monitoring WAN and LAN Networks to ensure smooth connectivity.
• Keeping Track of Services running on different servers and generation of regular reports.
• First Line of Technical Support for the Services Provided.
• Troubleshooting system and network problems & diagnosing and solving hardware or software faults.
• Identification, Troubleshooting, and Rectification of Issues.
• Setting up new users' accounts and profiles and dealing with password issues.
• Ensure timely executing of Back-ups and Restoration Policies.
• Review, propose and implement improvements to overall Systems.
• Ensure Compliance of Escalation Procedures and SLAs.
• Coordination with Internal and External Technical Team members for resolution of issues.

کمپنی کا لوگو
IT Support & Office Administrative Assistant
MAHMOOD MALLIK INT’L GENERAL TDG CO LLC(DUBAI)
مئی ۲۰۱۳ - جون ۲۰۱۵ | Dubai, United Arab Emirates

• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
• Sets up and configures desktop computers, peripherals and accounts assigning security Level.
• Installs software and install and repair hardware and peripherals.
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
• Maintains systems, databases and web pages.
• Tests programs.
• Assists Site engineers & other staffs for their queries.
• Administers user accounts.
• Designs and produces basic reports.

• Sets up and submits production jobs and edits and debugs computer output.
• Transfers computer files between platforms.
• Co ordinate with Accounts Dept related to petty cash, client invoice, supplier cheques, payment follow up.
• Coordinate all relevant departments’ activities to ensure smooth flow.

کمپنی کا لوگو
CPE Installer
WATEEN TELECOM LIMITED
دسمبر ۲۰۱۱ - مارچ ۲۰۱۳ | Karachi, Pakistan

• Daily Installation and Configuration the DSL&IPTV Router, Modem and DSL Wireless Router and IPTV STB Device.
• Perform LQT (Line Qualification Test) and Observe line Quality (Line Rate, SNR, Line Attenuation, Attainable Line Rate and IP Multicasting etc) by using various devices i.e. Acterna Meter, TDR Meters, OTDR Meter.
• Diagnose the DSL/IPTV circuit Problems and solve its solution with the co-ordination of (MDF, Field Lineman, NMS of both media i.e. Copper & ONU and Other) staff.
• Excellent Command on web online BNCC (Billing and customer care) software and CMS (Complaints Management System) online Software.
• Resolve any type of installation and connection problems coming from customers.
• Operate all types of modems and routers.

کمپنی کا لوگو
Inventory Officer / Office Coordinator
AQSA ENTERPRISES PVT LTD
مارچ ۲۰۱۰ - جولائی ۲۰۱۱ | Karachi, Pakistan

Responsibilities:

• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
• Monitoring the company’s data entry systems.
• Maintain electronic and hard copy filing system.
• Open, sort and distribute incoming correspondence.
• Perform data entry and scan documents.
• Manage calendar for Managing Director.
• Assist in resolving any administrative problems.
• Run company’s errands to post office and office supply store.
• Answer calls from customers regarding their inquiries.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for managers.
• Maintain office supplies for department.

تعلیم

University of Karachi
بیچلرز, بیچلرز ان کامرس, ‎
Accounting & Islamiyat
فی صد 57%
2016
CTTC PVT LTD Institute (Cisco & Microsoft Certified Partner).
سرٹیفیکیشن, CCNA‎
Routing and Switching
مکمل
2016
CTTC PVT LTD Institute (Cisco & Microsoft Certified Partner)
سرٹیفیکیشن, MCSA 2012‎
Information Security and Network Administration
مکمل
2016
CTTC PVT LTD Institute (Cisco & Microsoft Certified Partner).
سرٹیفیکیشن, Network +(Plus)‎
Computer Networks and Communication
مکمل
2015
CTTC PVT LTD Institute (Cisco & Microsoft Certified Partner).
سرٹیفیکیشن, A + (Plus)‎
Computer Hardware
مکمل
2015
CTTC PVT LTD Institute (Cisco & Microsoft Certified Partner).
سرٹیفیکیشن, Linux Basics‎
Computer Network
مکمل
2015
Skill Develpment Council(SDC)
سرٹیفیکیشن, Ms Office Advance & Peachtree‎
Accounting
مکمل
2012
Sindh Technical Education & Vocational Training Authority(STEVTA)
سرٹیفیکیشن, Optical Fiber Technician‎
Telecom Communication
مکمل
2012
INFRA Professional Training Institute
سرٹیفیکیشن, Computer Hardware & Networking‎
Computer Information System, Computer Hardware
مکمل
2009
Siraj ud Daula Govt. College Karimabad.
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, ‎
Accounting & Islamiyat
فی صد 56%
2006
Karachi Academy Govt Boys School
میٹرک / او لیول, سائنس, ‎
Maths & Computer Science
فی صد 57%
2004

پیشہ ورانہ مہارتیں

متوسط Complaint Management
ماہر Computer Hardware & Software Troubleshooting
ماہر Data Miniing
ابتدائی Fiber Optic Cable Knowledge
متوسط Legal Affairs Management
متوسط Manual & Computerized Accounting
ابتدائی Routing Knowledge
ابتدائی Switching Knowledge
ماہر Typing
متوسط عمليات خدمة العملاء

زبانیں

ماہر اردو
متوسط انگریزی

Abdullah آپکے جاننے والے

Faizan Mehmood
K-Electric Limited