IT supervisor are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include: Installing configuring and troubleshooting of new and existing network devices including switches and wireless access points servers and network printers installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face-to-face or over the telephone or remotely, to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults;replacing parts as required; providing support, including procedural documentation and relevant reports;following diagrams and written instructions to repair a fault or set up a system;supporting the roll-out of new applications;setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs;working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time;rapidly establishing a good working relationship with customers and other professionals, such as software developers;testing and evaluating new technology;Providing PABX telephony support to the end users

Providing Network and Systems support
Troubleshooting of LAN and installed equipment’s
` Installation and termination of new network cabling patch panels and racks
Troubleshooting and installation of operating systems issues
Maintaining the internet facility and troubleshooting
Installation configuration and troubleshooting of network printers
Microsoft outlook configuring and troubleshooting
Providing onsite support for company customers
Operating systems troubleshooting and up gradation
Deployment of servers IBM Dell HP
Configuring RAID
Drivers and firmware installation and updates
Install maintain and support Server, Desktop, Notebook Network and other commonly used application (windows server and client, MS office suite

Responsibilities
Handling all hardware Network and Software’s Issues Rack management for servers and other IT equipment’s Network Cabling & Patch Management
Handling UPS, specially APC products
Configuring and troubleshooting HP PDF digital sender machine and Network Printers Deploying & Configuring new Desktop, Laptop, and Servers
Providing remotely support for remote offices SAP GUI setup/troubleshooting
MS Outlook Profiles setup/troubleshooting OS issues / re-imaging /troubleshooting General software issues / troubleshooting
Hardware support / installation /Troubleshooting
Antivirus / Symantec Endpoint Protection, monitoring and reporting OS upgrades and patch management
IP phone setup both Soft/hard Cisco Desktop Agents setup Cisco Supervisor Desktop Setup Cisco Historical reporting setup.
Performing Tape Drive backup for Development Servers Network Monitoring Tools like CACTI, Net flow Analyzer Configuring of all brands servers Raid Configuration Providing IT Support to almost 300 users
Configuring Users Extension for IP Phones in CCM Configuring Users Accounts for CDA in IPCC
Users Access Permissions on Shared Folders Maintaining Inventory
Communicate with venders for procurement of IT equipment’s
Communicate with service providers for Internet and other Leased line circuits (DXX, IPLC, and E1) for any issue.