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خلاصہ
I have worked in sales and marketing in local Pakistani market. I have been working as customer service representative and as controller since mid 2019. I have worked in a cab company, where we would deal with drivers, clients, complaint management, chat support, telephonic correspondence and email handling. Right now I'm working in an accidental claim management company as a CSR and dealing with case files, solicitors, brokers, clients, and third-party.For further details please refer to my C.V
تجربہ
Claim Executive
-Reviewing outstanding claims and negotiating with the representatives of the responsible party (insurance company, solicitors and corporate accounts)
-Making decisions on the validity of the claim
-Managing high volume on outbound and inbound telephone calla
-Meeting monthly collection targets
-Maintaining accurate account of collections activity and follow-up process
-Maintaining accurate reporting of incoming payments
-Producing written communication including tasks such as writing, editing, and proofreading correspondence and brief reports, explaining technical procedures, policies and regulations
Customer Representative Officer (CRO)
Worked as 2nd controller and as 1st controller when 1st controller went on leaves.
Job entails;
1. Night Shift In charge
2. Job Allocation
3. Customer Complains handling
4. Driver handlings
5. Overall in charge of operations
Trainee Territory Manager
Job entails;
1. Daily Farm visits & crop evaluation for diseases and nourishment.
2. Organizing two farmer meetings every week.
3. Achieving given sales target on weekly and monthly basis.
4. Guiding farmers on new agricultural technologies and research.
5. Facilitating timely implementation of key nutrients for crops.
