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خلاصہ
Dedicated business professional with an administrative support skill developed through three years experience in Technical / System Support covers system management, installations, configurations, trouble-shooting amp managing network devices. Seeking a challenging position with a progressive company with the possibility of advancing into a management position. Committed to building productive relationships with clients and resolving complex issues. Strong planner and problem solver who readily adapts to change and exceeds expectations.
تجربہ
Manager - Information Security Risk & SOC Analyst
Senior Application & I.T. Officer
My role entails managing installations, incident logging documentation and looking after administration, management, monitoring and addressing of Systems related issues. I have been effectively acting as a bridge with between KPMG Global Security Operation and KPMG Pakistan.
During my tenure at KPMG, I have
§ Performed technical research, evaluated the research of others, suggested additional sources of information and approached problems timely and proposed imaginative solutions.
§ Demonstrated ability to recognize problems, identify core issues and propose sensible solutions, with appropriate balance between clients' needs and the firm's risk.
§ Applying intimate know-how of Information Technology, proactively identifying and articulating emerging technical issues.
§ Accomplished improvement by seeking out feedback and growth opportunities and learned from experiences.
I.T. Assistant
Responsibilities resolve support requests by making a correction or restoration to the System & ERP configuration. System’s installation, configuration and maintenance, Implementation of network infrastructure and ERP system monitoring, and purchasing of systems and I.T. equipment’s required by the user needs and requirements. Communicate, counsel and advice the users on the status of Information system and network support in head office and outlets all over Pakistan. (NEXT, Debenhams, Timberland, CROCS, Mother care, Accessorize, Monsoon) in super vision of Team leader and Manager. Assist in the evaluation of hardware and software, including peripherals output and telecommunications equipment.
System Support Engineer & C. R. O.
Responsibilities resolve support requests by making a correction or restoration to the network (E.g. router or server setting and protocol) or to the system configuration. Monitors network activity, CCTV, PABX and operations using network monitoring and management techniques. Provides recommendations to personnel in the field by making either a change to network-level operations or an enhancement to the network (tuning or upgrade)responsible for the installation and maintenance of LAN/WAN. Interaction normally involves exchange or presentation of factual information. Provide work direction and guidance.
