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خلاصہ
I bring along nearly 15 years of experience in Business Development, Human Resource Management, Branch Operations, & Client Relationship Management. Professional record demonstrates hands on exposure in spearheading entire HR Operations inclusive of organizational development, idea generation, background verification, payroll management, statutory compliance, HR Audits, vendor management, etc..
My key skills include Resource Optimization, Manpower Leadership, Strategic Planning, Branch Administration, Business Development, Operational Excellence, Policy Formulation, Risk Management, Client Relationship Management, Sales & Marketing, Business Development, Branch Banking, Staff Development & Retention, Strategic Business Planning, Service Quality, Performance Management, Rewards & Recognition, Employee Welfare & Engagement and Training & Development
At present, I am associated with Summit Bank Limited, Islamabad-Pakistan as Resident Vice-President where I am responsible for creating lean and low cost processes for efficient delivery resulting in a high level of customer satisfaction and low TAT as well as liaising with management for evolving strategic vision, driving change, infusing new ideas and taking product business performance & productivity to the next level. Actively involved in leading the entire branch operations right from launch including services, timelines, cost targets, pricing, business case and go-to-market strategy.
During my carrier progression I have received several recognition. My professional background and great exposure of leveraging business, creating product solutions and turning around new initiatives into profit-making venture coupled with an excellent track record makes me an ideal candidate for this job. Also, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Senior Vice President / Regional Cluster Head
â€Ã‚¢ Ensured 100% Customer Satisfaction; introduced new channels and processes, initially on experimental basis in the North Region of Islamabad, for the Summit Bank Clients to provide them easy excess to Bank’s procedures & problem solutions, based on timely and rapid response
â€Ã‚¢ Increased 300% deposits & monitored numbers of current account since mid 2013 till end of 2016; increased FC Account Numbers and Deposits by 270% and TDR Share by 700 % since Mid-2013 till end of 2016; proved channels and process flows to be a huge success in the North Region
â€Ã‚¢ Entrusted with the duty of recruiting various critical positions in Retail Branch Banking using OPQ; executed Performance Management System for all employees in Retail Banking Group in NCR (employee strength – 3900)
â€Ã‚¢ Organized & conducted recruitment for a new entry level band (Junior Officers) at various locations in the East Zone
â€Ã‚¢ Integral part of employee/ management team that brought the company to ISO 9000 certification; introduced & administration of Apprentice Program; implemented Coop program for Engineers with RIT
â€Ã‚¢ Managed training for all employees, including NYS apprentice program, safety, Six Sigma, etc
â€Ã‚¢ Assisted in the process of restructuring the compensation structure (including introduction of Performance allowance, Professional allowance, Medical allowance, Conveyance allowance, Outstation allowance, PF & ESI)
â€Ã‚¢ Implemented performance management system for continuous performance evaluation; performed gap analysis through such evaluations and arranged for skills enhancement through trainings & workshops
Regional Sales Manager
• Led 8 Teams of 250+ DSAs (TPE) each team, with 6 Product Specialist (FTE), 5 Sales Managers (FTE) along with a complete Processing Unit of 10 – 12 Processors & a Unit Head Processor, to run the day-to-day operations
• Achieved Sales Numbers & Targets, including ETE monitoring of Process Flows of The HSBC-PL/CC Applications through effective training sessions & reduced labor cost from approx. 17% to just 6% through scheduling techniques
• Defined new process flows along with their respective checklist for smooth operations especially for the HSBC-Personal Loan and Credit Card Clients, to provide them with a flawless & hassle-free approach to their needs & requirements, along with the highest level of expectations in service quality requirements
• Introduced new internal service quality measures for the HSBC-PL clients. sales trend analysis, setting goals & objectives for the betterment of services & 100% utilization of personal skills on individual basis for the employees
• Planning business development for every year with the help of standardized analytical tools by analyzing the historical sales trends; increased sales of around 27.5% in 2008 & 2009 in HSBC
Relationship Manager - North
• Planned business development for 1 year by analyzing the historical sales trends, keeping in view the current fluctuation in the financial market of Pakistan and its direct concerns, especially in consumer/ investment banking & with the help of standardized analytical tools; increased AMEX Corporate Cards Business CIF, of around 15% was made since April 2006 in the north region
• Developed the business with new acquisitions of 5 multi-national companies in the 1st month of joining as a Relationship Manager with Standard Chartered Bank Pakistan Limited
• Established more effective & smooth process flows for resolving The Corporate Client’s day-to-day queries & issues; maintained portfolio of companies on our panel
• Increased market share from 35% to 59% (number increased from 742 to 1000+) in the North Region-Islamabad, since Jan’06 till Jun’07, with number of multi-national companies, emerging on the panel, as preferred clients
• Consistently worked on areas to increase the customer base in order to achieve the targeted market share of more than 50% in the Islamabad Region (North-Region)
Direct Sales Consultant
• Determined and met customer needs by delivering the right advice and solutions.
• Developed excellent relationship with clients, organized sales visits, attended trade exhibitions, conferences and meetings, and negotiated contracts and packages.
• Established new business, retained records, revised sales performance and achieved monthly or annual targets
