HR Associate- (JAZZ and Mobilink Bank) (03 September, 2018 - December 2020)
Playing an integral role in business pitches and hold responsibility for the effective on-boarding of new clients.
 Responsible for the development and achievement of sales Provide technical and commercial customer support for existing clients & new clients.
 Communicate information, as needed, to team members and management to ensure success.
 Responsible to assist with all responsibilities of managing the assigned key account, including developing and maximizing the benefits of the business relationship with the key account.
Daily drive assigned tasks from the agreed-upon account plan.
 Manage conflict; assist in the resolution of any issues that arise with the client.
 Receiving and Uploading the documents on the BCG portal.
 Making a record of insufficiencies and communicating with clients till they are fulfilled.
 Making a record of open/pending cases.
Intimation of closed cases and Red cases.
Intimation and explanation of Amber/Discrepant cases.
Making a consolidated Master sheet with comprehensive and complete details of cases.
Identify any case not initiated from both client and BCG’s end.
Weekly meetings with clients about queries.
Initiating the following checks for verification; Credentials, Employment, Criminal Records, and Education checks.
 Making a detailed report of the employees who has serve probation period and still pending their documents to block their Payroll.

• Perform inbound testing of roaming operators to enhanced roaming coverage
• Assist roaming operators in performing outbound testing
• To record and updated test SIM card details received from roaming operators.
• Responsible for coordination with all relevant departments for testing, SIM activation, roaming operator technical implementation.
• Perform adhoc testing to investigate any complaint receive from customer or roaming operator