خلاصہ

Result-oriented Customer Care, Operations, and Management Professional with over 6 years of working experience in publicly traded and privately held enterprises. Proven track record of leading and managing in complex and capital-intensive global industries, delivering value and innovation in Management, Operations, Support, and Customer Success.

An organized, detailed-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Decisive, efficient team approach and outstanding communications skills.

تجربہ

کمپنی کا لوگو
Customer & Sales Support Manager
Healthwire Pvt. Ltd - Lahore
جولائی ۲۰۱۹ - مارچ ۲۰۲۲ | Lahore, Pakistan

Healthwire is a technology company on a mission to improve access to healthcare in Pakistan. Using technology to empower patients and make practices more efficient. Also, a cloud-based practice management solution optimizes patient management in clinics leading to increased efficiency in practices. Healthwire's mission is to strengthen the healthcare system so as to ameliorate the standard of human living.

Key Accountabilities



Coordinate sales team by managing schedules, filing important documents, and communicating relevant information
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
Monitor the team's progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events
Ensure adherence to laws and policies


کمپنی کا لوگو
Business Development Executive
Harvest Global Markets Pvt. Ltd
نومبر ۲۰۱۸ - جون ۲۰۱۹ | Lahore, Pakistan

Hg Markets is a corporate member of the Pakistan Mercantile Exchange (PMEX) and offers top-of-the-line trading facilities for market participants interested to trade in futures contracts offered by PMEX. Building on the heritage of Harvest, HG Markets serves the investment & trading needs of customers around the country.  
Key Accountabilities

To generate quality leads that result in sales.
Cold calling to arrange meetings with potential customers to prospect for business.
Work with team to achieve sales performance targets.
Presenting the product or service in a structured professional way.
Monitoring International market performance by reviewing Trade Media and keeping clients updated with the same and providing investment advice accordingly.
Maintaining and developing relationships with existing as well as new customers in person and via telephone calls.


To ensure that the customer is notified of all the prevailing fundamental factors which may have an impact on product prices

کمپنی کا لوگو
Assistant Manager
Walkeaze Exclusive
اکتوبر ۲۰۱٦ - نومبر ۲۰۱۷ | Lahore, Pakistan

A brand that has become a part of people with their creative designs, high-quality products & outstanding service providing constant innovation in the field of "designer footwear and handbags", providing them with a handcrafted experience for their Fashion Needs. WalkEaze is one of the best manufacturer exporter & trend setters in designer footwear & accessories.
 


Key Accountabilities



Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or changes due to customers. Greet customers entering establishments.
Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.




Resolve customer complaints. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales.




Keep periodic balance sheets of amounts and numbers of transactions. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Process merchandise returns and exchanges.




Pay company bills by cash, vouchers, or checks. Request information or assistance using paging systems. Compile and maintain non-monetary reports and records.




boosting sales, enhancing profitability by organizing and delivering an appropriate range of fitness of staff, maintaining branch activities




managing budgets, promoting and marketing the business
recruiting, training, and supervising staff, keeping customer, statistical and financial records, maintaining customer service standards, undertaking administrative tasks, and Dealing with inquiries, complaints, and emergencies


تعلیم

University of Central Punjab (UCP)
بیچلرز, بیچلرز ان سائنس, BSc‎
Business Economics
2019

پیشہ ورانہ مہارتیں

ماہر Software Quality Assurance
ماہر Analytical Skills
ماہر B2B Business Development
ماہر Call Headlining
ماہر CRM Command
ماہر Customer Success
متوسط Digital Media Marketing
ماہر Ecellent Communication Skills
ماہر Functional Analysis
ماہر Handling Assignments
متوسط Informtion Collection
ماہر Manage Client Relationships
ماہر Microsoft Excel
ماہر Operational Strategies
ماہر Operations Management
ماہر Search Engine Optimization
ماہر Social Media Marketing
ماہر Software Analysis
ماہر Staff Mentoring
ماہر Tbricklaying
متوسط عمليات خدمة العملاء

زبانیں

ماہر پنجابی
متوسط ہندی
ماہر اردو
ماہر انگریزی