 Installs, manages, maintains, configures, monitors (SOTI MobiControl), repairs and enhances network infrastructure, all network devices, systems, client devices and all related equipment.
 Ensures that the network and systems are up and running, monitoring performance, connectivity and stability and resolving service impacts as they occur.
 Plans for and coordinates installation, replacement, and upgrades of all hardware and software with technical support staff, vendors, application developers, management and internal users.
 Oversees and provides technical support for internal staff and end users of the company’s products and systems, ensuring trouble tickets get dealt with at the appropriate severity and taking over support issues escalated from subordinate support staff.
 Reviews and reproduces reported application issues to provide the appropriate level of detail for vendors or developers to take action, escalates issues to vendors or developers in a timely fashion and tests fixes before releasing to production.
 Provides technical guidance, training and instruction to other staff members to how use application RCS8 and generate reports

 Solving technical problems in different operating systems and Networks.
 Providing Level-II Support to users.
 Analysis of real-time faults and their impact on services.
 Preparation & Analysis of different Reports on IT equipment’s and software’s.
 Preparation and analysis of different reports on Trouble Tickets on CA Services Desk for identification of problems.
 Installing and configuring desktop/Laptop hardware, operating systems, antivirus and different applications.
 Installation and configuration of different network peripherals.
 Establishing and maintaining WAN/LAN.
 Installation and configuration of all kinds of standalone printers and scanners.
 Making Network printer and adding to client’s computers.
 Configuration and archiving and troubleshooting of Microsoft Outlook client.
 Configuring and troubleshooting wireless networks.
 Installing and configuring server based applications.
 Problem logging through ITSD and request management through ITSM.
 MS-Office Outlook & Outlook Express (Installation, Configuration and Support).
 Domain Joining
 Replacing Hardware e.g. RAM, Hard Disk Keyboard and Different Cards