Job Profile Summary:

Responsible for the accuracy, completeness, and timeliness of relevant data published in SNL products for the information tracked by the respective department. Possesses knowledge of internal applications and problem solving resources. Collaborates with the respective Operations Manager and Associate Director on the supervision of daily workflow, Provides employee training and development within the department. Provides support with the development process of departmental goals and the management of employee performance.

Key Responsibilities

 Monitor department workflow, track the performance towards achieving various department goals.
 Appropriation of resources according to workload and other projects dictates, review client cases and participates in regular error review meetings.
 Assist in the design and maintenance of procedures and systems and ensure adherence to SNL’s best practices with respect to systems, tools/applications, and processes.
 Oversee staffing, employee performance and employee development issues and collaborate with Managers and Associate Directors to develop department goals and budget.
 Establish employee benchmarks and goals and monitor and contribute to the employee performance management process.
 Provide ongoing feedback and guidance to staff additionally ensure ongoing training and development is provided.
 Build and encourage strong relations with groups across all office locations.

Working with the Operations Manager to improve operations, department and company benchmarks.
Maximising customer satisfaction by providing unique in depth analysis of Financial Statements of U.S Insurance companies.
Reviews and approves/publishes any data collected by the department.
Reviews client cases involving their content to help correct errors and establish or refine procedures and processes to improve accuracy.
Aids with the management of department workflow, including the prioritization and allocation of daily workflow.
Actively monitors and communicates progress towards Department goals.
Provides input and ideas for procedures, new collection methods and product enhancements.
Provides training and ongoing feedback to department staff. Works with staff to prioritize workflow and solve problems.
Communicates regularly with department staff in multiple office locations. Assists with leading department meetings and answers department, content-specific questions.
Supports the Operations Manager with the development of department goals and manages the performance appraisal process for direct reports.

Working as the part of EnPointe Technologies CA. US
Carried out all the inside sales activities such as Credit Billing and invoicing through the real time ERP SAP.
Working in the module of Sales & Distribution
Issuing the Purchase orders to the associated vendors in US.
Verifying online Credit card authentication and credit history of the customer.
Dealing with EnPointe’s corporate customers to solve their different issues regarding product, return, status etc.
Bulk Purchasing from the Vendors (DELL, HP, LENOVO, TECH DATA, INGRAM MICRO, SYNNEX Inc).
Managing the online inventory in the Warehouse Located in Rancho California.
Preparing bids
Preparing RFPs
Set up vendors and parts for new business as prelude to order processing
Coordinating with lead / supervisor in managing accounts / reports, coordinating account emails and assignment of work
Assuring proper training sessions for junior / new employees within the team.
Counter checks on orders / quotes for quality assurance