Currently working in a german based online firm ie daraz.pk as Payment Analyst and also deals with debit and Credit card customers orders.Also work with logistics team in order track customer orders either delivered to customer at right time

Major responsbilities in bank of punjab is almost same as of Hbl excluded dealing with credit card customers.But working here as Bank contract employee of bank of punjab.Some of job responsibilities are given below.

Performed Everyday Interactions With Customers And Managed All Waiting Calls Within Timeframe.
Ability To Multi Task And Prioritize Work As Per Requirement
Profound Knowledge Of Various Banking And Customer Service Regulations
Deep Knowledge Of Various Financial Products Of Bank
Ability To Resolve All Customer Issues Over Phone And Email
Ability To Identify And Report Instances Of Possible Fraud
Coordinated With Clients And Provided Optimal Level Of Customer Services.
Analyzed Customer Issues And If Required Transferred Phone Call To Senior Members.
Managed Routine Processing Of All Consumer And Business Transactions.
Ability To Cross-Selling Products And Services
Provided All Confidential Information To Caller Only After Authenticating Identification Of Caller.
Ensured Customer Satisfaction At End Of Every Call And Thanked The Customer

Handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person.
The types of issues deal with usually concern customer deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need for loans and grants.

Must also be familiar with the good and services of a bank in order to answer questions and offer these options as solutions.

Having sound knowledge regarding Bank Personal Loan,Car leasing ,Credit and Debit Cards,Insurance related to HBL etc

In customer services and General Banking including remmitance, pension, account opening, government collection, cheque posting, dispatch, cash scroll and utility.