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خلاصہ
I have worked in a variety of support and management positions for more than 8 years, and I have a strong enthusiasm for the customer experience. I was recently overseeing a tech support team and offering solutions to our USbased clients. As a senior technical support professional, I've previously worked for some of the greatest Silicon Valley businesses, including Motive (formerly KeepTruckin) and PayActiv. During this time, I have offered great customer assistance for the relevant apps, such as the Motive Fleet App, Motive Driver App, and PayActiv App, as well as their associated goods. I have years of experience resolving issues and helping users with their worries, problems, and troubleshooting. As required by my managers, I trained a lot of fresh candidates on the goods and services. I'll be a great contribution to your company.
تجربہ
Technical Support Manager
Leading the Technical Support team on Voice and Chat support.
Directing and coordinating a team of Technical Support Engineers.
Overseeing and facilitating the installation and maintenance of SaaS services.
Identifying and recommending hardware and software changed needed.
Training new employees in the system and helping in onboarding.
Creating training material and guides for customers and new candidates for training purpose.
Managing companies data on HubSpot as an administrator.
Delegating tasks and conducting performance reviews.
Senior Technical Support Engineer
ResponsibilitiesProviding support to customers via calls, emails and live chat on a Saas product(POS).Assisting them in their technical queries.Installing the Saas products on customers system and training them how to use it.Trouble shooting technical issues and resolving customer queries.Collect customer support requests and bugs and relay findings to the product and engineering team to address these issues.Assisting customers with their queries or issues relating to our products (POS, Scanner, Printer) and services. Resolving the problems as per the customers needs.
Sr. Technical Support Executive
As a Technical Support Specialist, I was the main point of contact for issues and questions about KeepTruckin.
Answering inbound inquiries coming through KeepTruckins support hotline or support email address during Pacific Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
Assisting customers with their queries or issues relating to our products (ELD,Asset Gateways, App) and services. Resolving the problems as per the customer's needs or directing them to the relevant department by escalating the case to get a resolution.
Customer Support
Providing technical support services to PayActiv users in USA and helping them out with their app or transaction related queries.
Enrolling the customers on payactiv and assisting them through the app.
Coordinating with other departments like (Emails,Accounts or IT)to make the changes or updates if needed.
Making sure that the customers query has been resolved.
Answer calls and respond to emails according to standard operating procedures.
Provide customers with product and service information
Enter new customer information into system.
Update existing customer information.
Follow up customer calls where necessary.
Keeping up with the complete call log.
Customer Services And Sales Executive
Taking dairy orders on regular basis and updating those orders on the software SAP.
Assisting customers with their queries and delivery related issues.
Keeping a stock count of our products on daily basis.
Updating all the concerned depots in UK about the orders, deliveries and customer requirements on regular basis.
Maintaining a proper communication with the Head office staff to deliver the proper needs.
Sales & Customer Services Executive
We had to hit our set targets by making sales of our Mobile Phones in a month.
Providing technical support services to our clients back in USA.
Keep a check with all our retailer's and build a healthy relationship with all our clients by giving them proper services regarding the smartphones.
Senior CSR (Team Lead)
We use to make outbound calls and provide our services to clients on different USA based campaigns such as Financing Help Center(Loan Service), Victor Funding, Jeweller Cart, Merchant Cash Advance, etc.
