·   Oversaw timely and accurate PAK Customs filings and related documents to facilitate communications flow.
·   Created and transmitted accurate documentation to governmental agencies for import activities.
·   Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
·   Updated and maintained manuals and adhered to governmental regulations that affected product import.
·   Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
·   Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
·   Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
·   Insured cargo against loss, damage or pilferage.
·   Tracked shipments processing through customs and other agencies and obtained clearances.
·   Prepared and processed import documentation according to customs regulations, laws or procedures.
·   Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
·   Provided primary customer support to internal and external customers.
·   Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
·   Clarified customer issues and determined root cause of problems to resolve product or service complaints.
·   Answered product and service questions, suggesting other offerings to attract potential customers.
·   Answered customer telephone calls promptly to avoid on-hold wait times.
·   Collected and analyzed customer information to prepare product or service reports.
·   Updated account information to maintain customer records.
·   Processed invoices each weeks and mailed documentation to clients.
·   Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
·   Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
·   Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
·   Prepare costing (Industrial / Commercial Basis)

·   Conducted tax reviews and compilations to identify potential exposure areas and provided suggestions.
·   Recorded, classified and summarized financial transactions and events in accordance with accounting principles.
·   Researched and provided summary memos on technical tax issues at request of Directors.
·   Assisted with implementation of timely, cost-effective state tax planning strategies designed to create value and enhance company's tax position.
·   Drafted tax documentation subject to detailed review and approval by department management.
·   Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts.
·   Worked closely to properly fill out tax forms and file tax returns electronically.
·   Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
·   Managed filing of federal, state and local taxes within established time frames.
·   Processed and adjusted tax forms by entering data into computer system and comparing with tax assessment data and data from previous year.
·   Created accurate monthly report and submitted in accordance with established schedule of performance expectations.
·   Communicated with and assisted taxpayers or representatives regarding filing tax declarations, audits process, audit findings, explaining application of tax laws and regulations.
·   Responded to incoming correspondence and assigned accounts to provide timely service and increase client retention.
·   E-file sales tax refund claims.
·   Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
·   Contacted FBR or other relevant government organizations to address issues related to tax self-preparation.
·   Reviewed tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
·   Maintained complete records of tax returns and supporting documentation in secured areas.
·   Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
·   Prepare products costing (process basis / job order base)

·   Designed export strategies to meet project delivery requirements.
·   Compiled purchase orders to post international shipments in company logs.
·   Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
·   Administered export of products for compliance with company and customs export policies.
·   Prepared and processed export documentation according to customs regulations, laws or procedures.
·   Advised customers on transportation options, types of carriers or shipping routes.
·   Tracked shipments processing through customs and other agencies and obtained clearances.
·   Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
·   Insured cargo against loss, damage or pilferage.
·   Supported development of standardized documents and templates.
·   Documented photos and layouts for customer's approval.
·   Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
·   Prepare costing

·   Communicated information and instructions to and from vendors to research and resolve operational problems.
·   Followed up with customers to resolve inquiries.
·   Corrected billings and issued debit and credit memos for customers to reconcile accounting.
·   Prepared and assembled documents to facilitate exports.
·   Initiated and maintained customer master profiles to correct information and offer consistent service.
·   Handled pricing and routing for over international shipments every month.
·   Maintained open communication with global locations to facilitate smooth collaboration.
·   Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
·   Compared shipments and documents against International standards to identify and resolve any compliance issues.
·   Calculated weight, volume or cost of goods to be moved.
·   Increased customer satisfaction by resolving issues.
·   Carried out day-to-day duties accurately and efficiently.
·   Resolved conflicts and negotiated mutually beneficial agreements between parties.
·   Learned new skills and applied to daily tasks to improve efficiency and productivity.