Manage large amounts of inbound and outbound calls in a timely manner.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database.
Frequently attend educational seminars to improve knowledge and performance level.
Provide information according to customer needs.

         Solving the Employee’s Mall matter.
         Maintaining Payroll of all employees’.
         Hiring and firing of employee’s.
         Dealing With cash such as cash withdarwal & cash deposits.
         Coorrespoding with all banks related to online payments and pay-orders.
         Preparing the required documents to opening the company bank accounts,And also new joinner empolyees bank accounts. 
         Generate Payroll through HRMS.
         Coordinate with IT Department regarding payroll issues.
         Regularize all the administration work.
         Keep balance all the office activities.
         Handle requests, feedback, and queries quickly and professionally.                
         Maintain strong relationships with vendors in order to get the best pricing on supplies and services.
         Assists in planning, developing, and executing operating proceduresvfor a department.
         Participates in the planning and programming of agency activities and assists in formulating work schedules.
         Doing administrative and clerical tasks (such as scanning or printing)
         Preparing and editing letters, reports,  and emails.

  Updating Attendance on daily basis.
  Transfer of Employee from one Project to another project.
  Solving the Employee’s side matter.
  Maintaining Payrollof all employees’.
  Hiring and firing of employee’s.
  Creating a link between Project Manager and HR Department.
  Generate Payroll through HRMS
  Coordinate with IT Department regarding payroll issues.
  Prepare Labor increment with coordination with Sites PM/CM

Answer incoming calls and respond to customer’s emails.
Management and resolve customer complaints.
Sell products and place customer orders in the computer system.
Provide product and service information to customers.
Research, identify, and resolve customer complaints using applicable software.
Follow up customer calls where necessary.