Responsible for IT Infrastructure revamping and upgrading as per standards. Based at HeadOffice is managing 5 different companies’ IT Infrastructure and overseeing support to ERP and operations
Successfully rolled out Data Center Upgradation and implement market-best Virtualized solution to reduce the cost
and meet the company’s IT need
Email Solution Design and deployed on House Data Center and Microsoft Office 365 after defining financial Costing
Deployed Veeam Backup Solution for Servers and also for users to mitigate
Successfully implement DR Site for all services to minimize the downtime
IT Securities implement by using an Open-Source Firewall at the head office and remote side
Implement and IT Procurement Budgeting and Maintained SLAs
Protection (Sophos) multi-layered antivirus and malware to protect the company’s information system
Maintains staff by recruiting, selecting, orienting, and training employees
Maintains the organization’s effectiveness and efficiency by defining and delivering strategic plans forimplementing information technologies
Maintains quality service by establishing and enforcing organization standards
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Developed and implemented various IT Policies and procedures to preserve IT assets

I have joined the company as Assistant Manager of IT, serving and managing complete IT Infrastructure. Actually, the company was downgraded in 2010 and IT Infrastructure was obsolete and does an update since 2007 when it was established. When I joined Etimaad Engineering the company was in the growing stage and the main concern was the growing company’s IT needs at a very minimum cost. Alhamdulillah, I have accepted the challenge and played a very important role in Company’s growth.
 Successfully designing and deploying a virtual Server’s Infrastructure reduces the cost.
 Ensuring compliance with security policies using ACL, Firewall, IPSEC, SSL, and IPS, supervising installation, patching, configuration, storage, backup, maintenance, documentation, and procurement of servers and peripheral devices. Maintaining VPN, ER & restoring failed IT service, handling product purchases & overseeing VMs across Datacenters
 Configuring High Availability (HSRP, VRRP, and GLBP), providing Layer-2 Security and troubleshooting routing protocols, and configuring Route Redistribution. Designing LANs, WANs internet and intranet, Virtual LANs, checking VLANs, Native VLANs, Private VLANs, configuring VLANs, inter VLAN routing STP (PVST), RSTP, MSTP, and conducting quick diagnosis and expertly analyzing systems and network problems and designs

• Interacted with computer platforms in a multi-layered client server environment. Skillfully provided historical reference by defining procedures for retention, protection, transfer, and disposal of records.
• Formulated networking environment by designing system configuration, directing system installation, defining, documenting, and securing networks, and enforcing system policies.
• Developed and evaluated business continuity plans to ensure critical business functions are available to tenants, suppliers, regulators and other entities that require access.
• Spearheaded a four-person team to manage highly available infrastructure and services and perform quick diagnosis and analysis of system and network problems and designs.
• Identified and resolved systems software/hardware issues and presented reports to the support team. Analyzed and planned IP networks over the LAN environment. Managed and implemented Cisco Unified Call Manager 7.x, 8.x, 9.x and 11.x, and upheld PUB and SUB at the same time for redundancy.
• Led Unifi Wi-Fi solution execution among 40 sites and data center virtualization while integrating with Oracle 11g. Implemented DMVPN to exchange information between sites without needing to pass traffic through an organization's headquarter virtual private network server or router.

Highlights:
• Ensured desktop computers interconnect with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Established software solutions by studying information needs, systems flow, data usage, and work processes, and investigating problem areas, by following the software development lifecycle.
• Monitored and determined problems to ensure prompt fault rectification and uptime of customer LANs, WANs, computer workstations, and connections to the internet and peripheral equipment.
• Designed SIP trunk, H.323 ICT trunk, and SRST, and troubleshoot

• Proactively monitored all network devices, services, and servers using a combination of tools to assure high availability and service level agreement.
• Organized lifecycle management for server systems to keep configurations consistent, current, and running optimally. Administered DR operations to produce failover to alternate data centers and third party sites.
• Oversaw network and internet connectivity throughout the organization and functioned with fellow tech team members to present end-user support and issue resolution.
• Supervised Windows server 2008 backup, restore, and recovery, and monitored 24/7 network by NMS Server.

Highlights:
• Evaluated, tested, and deployed all software and hardware upgrades to the networking infrastructure. Installed and managed a data center with multiple VMware ESXI hosts with high available and DRS.
• Implemented and maintained central computer systems, hardware and software, including design, installation, programming, security administration, testing, documentation, and support.
• Helped management with network monitoring and analysis, performance tuning, troubleshooting, and escalating problems to maintain network performance, which met user demand.

• Successfully provided a high level of service to the customers and followed strict service level agreements for response and restoration times.
• Created purchase requisitions for IT hardware/software, and developed several processes to streamline IT support delivery and resolution.
• Streamlined and supervised all HUB activities and remote clients to configure Cisco routers and switches, network management system, and protocol processors.
• Held accountable for networking, design, installation, and maintenance services.
• Trained with senior system engineers to enhance technical skills as a technical support engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.