A graduate of Finance & Human Resource and working as a CSE in a well reputed company in Lahore - Pakistan. I have 1.5 years of experience in HR & BPO domains. I am seeking a position with a well-established organization where I can maximize my program development and training skills in the domain of Human Resource Management.
• Team member evaluations and quality control management.
• Managing business related emails from clients.
• Handling calls against critical cases related to customers and provide assistance.
• Captain and customer dispute resolution.
• Project Name: Careem (KSA, Pak, U.A.E) / Global Captain Connect.
• Answering phone calls, dealing with enquiries and provide general information to job applicants.
• Preparing and issuing employment contracts to new employees.
• Organizing induction ceremonies and training for new staff.
• Compiling payroll – such as hours worked, taxes, pension contributions and also timesheets.
• Setting up and maintaining an employee’s personnel files.
• Updating both manual and electronic personnel records when an employee’s personal details change.
• Finalizing paperwork for when a member of staff leaves employment.
• Confirming an employee’s references and academic qualifications.
• Assisting with the recruitment and selection process.
• Screening telephone calls for the senior recruitment managers.
• Present when disciplinary hearings are held.
Dealing with the administration for school placements and apprentices.
• Headhunting and executive search process.
• Recruitment and interview process.
• Schedule meetings and interviews.
• Follow up with clients and assist with the candidate’s transition and on boarding process.
• Network and build long-lasting client relationships
• Conducting interviews & evaluating candidates to come up with a list of potential candidates.
• Prepare JD’s and Org Chart.
• Developed data pool with reference to current & future positions, based on succession planning pipelines.