Manage and ensure the smooth hotel IT operations, including office network, firewalls, servers, internet devices, and computer systems.
Maintains inventories and manages IT hardware, software, Systems and interfaces.
Provides Internet support and consultation to the hotel guests and admin staff.
Working with the teams when required, to ensure continuous operations at all times.
Train and Coach IT team members to conduct their duties effectively.
Provide timely feedback to assigned team members about their performance and areas of improvements including goal setting.
Supervise team members and manage work allocation to oversee timely resolution of IT support tickets raised by company employees.
Implement hotel IT policies and procedure to maintain the data connectivity and systems.
Proactively identify technical improvement areas and discuss solutions.
Professional and empathetic relationships with all other organizational teams and act in alignment with organizational needs.

·         Lead the development and implementation process of the Group’s IT systems & Software.
·         Develops and implements IT department plans & business continuity protocols.
·         Plan, organize and define the scope of IT needs and implement the solution on time.
·         Co-ordinate and manage the daily IT activities and daily guest internet reviews.
·         Set IT departmental goals, and provide the resolution of the business problems.
·         Prepare the annual budgets & identify the cost for the recommended solutions.
·         Ensuring all devices are configured as per organizational standards.
·         Working with vendors to implement the E-Invoices and paperless Check-In for the guests.
·         Recommend keyless door lock systems and enhance the connectivity of the guest devices.
·         Participate in strategic objectives to include new product offerings, identify additional client needs, and generating new business leads.
·         Plan, design and help the networking team to establish and maintain the networks smoothly.
·         Enforce, maintain, and document compliance ensuring maximum uptime and performance with all established standards for the data center systems.
·         Supporting team to Identifies faults, raise trouble tickets and provides resolution of complex problem.
·         Training and sharing the knowledge between staff and admin users.

• Managed running servers i.e Opera, Micros, FMC & SUN; administrated systems SAP, Tiger TMS, Symantec Backup Exec, Coolsign TV/IP system, Windows Update Server, Office Automation
• Integrated all servers and clients with hotel by implementing ERP; accomplished Cisco WIFI Network in the Hotel
• Planned, coordinated, directed, and designed IT-related activities of the organization, as well as provided administrative direction and supported for daily operational activities of the IT group
• Managed the WIFI Infrastructure of 340 Rooms in the Hotel; maintained the CISCO Wireless Controller and WIFI Access Points; integrated Internet Billing Solution TIGER TMS with Opera PMS
• Managed all incoming IT support calls in the call logging system and direct to the necessary support queue or distribute to other departments as necessary
• Prepared Hotel Budget & Capital Plan to ensure that technology projects were completed as outlined in the Financial Policy
• Worked with project teams to support and enhanced other database systems and reporting as needed for various areas of the business
• Practiced Systems Management to ensure the optimal operating effectiveness and integrity of data; worked with engineers to maintain the performance of the PABX & billing
• Ensured proper security measures have been evaluated and implemented as indicated by company policy and best industry practices
• Installed & implemented HR/Payroll system (OASYS) in the property & arrange training for the users; ensured the inventory of PC’s, Printers, Network Devices and all other IT devices were maintained
• Managed the Internet Billing System, Call Accounting & Ving Key Card; managed CCTV IP Cameras and Controls
Highlights:
o Re-Furbished the data center and upgraded the server with latest modules which boosted the performance of the systems and increased the customer satisfaction level. Introduced Cost effected solution for IP CCTV network to monitor all the Hotel premises.

• Managed IT support team of 6 members as IT Supervisor; headed installation and management of software’s i.e. Oracle, Micros, Opera, Micros Fidelio Financial (SUN), Fidelio Material Control (FMC)
• Engaged in capacity planning and demand forecasting, anticipating performance bottlenecks and provisioning new hardware as necessary
• Provided technical training to all system support engineers system and technical support to guests from all around the world
• Supervised installation, maintenance, management & troubleshooting of Oracle application software’s and databases MICROS/Opera and OPMS systems
• Participated in third-party system analysis to identify potential implementations and integrations
• Kept up on industry trends and latest technological standards, languages, coding techniques, utilities and operational considerations
• Looked after installation of various Operating Systems, Application Software’s, Norton/Symantec Antivirus, Microsoft Anti Spyware & Oracle HRIS (Human Resource Information system) and provide software training to all hotel staff
• Monitored all running severs & applications i.e. Call Charger Interface, Micros Opera Billing Interface, Micros Server, Opera Server Internet Billing & User Creator Application(Ovislink), ISA Server, DNS & DHCP Servers

Highlights:
o Saved all the IT Hardware, servers and Machines, recovered and restored the important data for the hotel, which saved huge cost around 30,00,000 PKR and recovered the video recording of the important areas where needed from the backend servers and storage devices (at time of Marriott bomb blast in 2008)

• Led overall IT department and handled infrastructure matters and was responsible for providing IT Trainings with guidance to the IT support staff
• Assisted in long and short-range planning for the unit or division; participated in the development and implementation of department strategy, goals and objectives, project content and priorities
• Assist with managing user and systems requirements, applications development, customer business systems improvements, operations and support, data/database analysis/administration, and policy development