• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Managed team by offering support and constructive feedback to improve skills and maximise potential.
• Achieved management objectives, consistently hitting deadlines and performance targets.
• Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Created and directed sales training and development courses to enhance team skills and performance.
• Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
• Generated monthly and annual sales reports to determine growth and areas requiring improvement.
• Monitored sales team performance and provided training to help reach targets.
• Educated customers on available processes and services.
• Negotiated with vendors to provide cost-friendly contracts.
• Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
• Used data to build strategies for targeting specific markets and consumer demographics.
• Wrote copy for advertisements, email communications and media used in advertising.
• Enhanced target market reach through tactical social media advertising.

• Proactively assisted operations manager with all tasks as needed efficiently and to high-quality standards.
• Assisted Operations Manager with all tasks, errands and priorities as requested within deadlines.
• Closely monitored and supervised operations team, ensuring operational excellence and outstanding customer service.
• Held weekly meetings to communicate tasks, delicate priorities to staff and agree on goals.
• Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.
• Helped new employees settle into working environments by onboarding and training on best practices and processes.
• Planned and scheduled weekly projects to ensure projects were completed on time.
• Communicated efforts to connect with and increase customer engagement and support customer recruitment.
• Prepared statements detailing operational detail and key performance indicators.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands

• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
• Developed and oversaw strategies for improving operational efficiency and accuracy.
• Motivated employees to shared ideas and feedback.
• Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
• Supervised the day-to-day operations of a shipping team of 50 Persons, directing activities such as loading and unloading, pallet replenishment and inventory maintenance.
• Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
• Created business outreach plans to acquire new customers and increase sales.

• Created high-performing, innovative advertising campaigns for maximum client satisfaction and enhanced future business.
• Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.
• Updated detailed business and sales records accurately and promptly for reliable reference.
• Oversaw training and development programmes to guarantee team growth.
• Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales.
• Supported plan campaigns to achieve important goals by planning telemarketing promotions to reach target goals.
• Worked with other managers and partners to provide coaching and technical support to agents and reach goals.
• Kept up to date with industry trends and relevant news to drive sales and increase business.

• Executed big-value marketing campaigns, expertly managing PR, media and branding activities.
• Generated and maintained high-value sales leads, enhancing marketing department profits.
• Established company brand identity and worked closely with other departments to maintain consistency across all platforms.
• Maximised marketing department efficiency through outstanding staff coaching and development programmes.
• Organised and attended marketing events to raise brand awareness.
• Managed marketing delivery schedules, motivating teams to meet deadlines and deliver quality campaigns.
• Analysed business data closely to ascertain areas of opportunity and improve revenue growth.

• Supervised sales team that generated over per year.
• Led operations promoting productivity through high-quality coaching and mentoring.
• Identified key areas within shop where merchandise displays needed to be fixed and items required restocking.
• Drove sales team\'s ability to meet obligations to both clients and company by organising and coordinating schedules.
• Managed sales team of setting performance goals and strategies for attainment.
• Checked for quality assurance by monitoring team calls.
• Generated new customer revenue of over per week.
• Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
• Boosted team morale and overall sales volume by creating incentivising sales contests.
• Monitored sales team performance and provided training to help reach targets.
• Created surveys to gather customer feedback and inform sales strategies.

• Monitored in-store product placement and displays, seeking opportunities to maximise visibility.
• Maintained a polished, professional appearance, appropriately representing premium brand values.
• Successfully identified trends within retail sales data, identifying in-store brand growth opportunities.
• Maximised brand awareness through strategic face-to-face marketing and product promotion.
• Consistently exceeded sales targets through tenacious networking, selling and marketing.
• Coordinated team meetings daily to delegate tasks, communicate priorities and discuss goals.
• Maintained up-to-date knowledge of current best practices, implementing improvements to meet industry standards.